HR Manager - 5 Star Hotel

Key Responsibilities

• HR Operations: Oversee the day-to-day management of the Human Resources department, ensuring efficient HR operations across all hotel departments.
• Talent Acquisition: Lead recruitment activities for both operational and management positions, ensuring the Hotel attracts and retains high-quality talent.
• Employee Lifecycle: Manage employee onboarding, induction, performance management, career development, succession planning, and exit processes.
• Policies & Compliance: Develop, review, and implement HR policies, procedures, and initiatives that reflect hospitality best practices and comply with Maltese employment legislation.
• Employee Relations: Provide expert guidance and support to managers on employee relations matters, disciplinary procedures, grievances, and performance improvement plans.
• Payroll Coordination: Coordinate payroll preparation by ensuring employee records, attendance, leave, and contractual information are accurate and up to date.
• Employee Engagement: Drive employee engagement initiatives, wellbeing programmes, recognition schemes, and activities that promote a positive workplace culture.
• Learning & Development: Identify training and development needs across the Hotel and coordinate learning programmes to enhance employee performance and service excellence.
• Work Permits & Compliance: Manage work permit applications, single permits, and other employment documentation for third-country nationals in accordance with local regulations.
• HR Reporting: Monitor HR metrics and prepare reports to support workforce planning and strategic decision-making.
• HR Administration: Ensure all HR documentation and employee records are maintained with the highest level of confidentiality and accuracy.

Qualifications, Skills, and Attributes

• Education: A degree in Human Resources Management, Business Management, or another related discipline.
• Experience: A minimum of 3-5 years' experience in a senior Human Resources role, ideally within the hospitality, leisure, or service industry.
• Language Skills: Excellent written and spoken English is essential. Knowledge of Maltese will be considered an asset.
• Communication Skills: Excellent interpersonal and communication skills with the ability to build trust and influence stakeholders at all levels.
• Interpersonal Skills: Approachable, professional, and capable of managing sensitive employee matters with discretion and fairness.
• Technical Skills: Strong knowledge of Maltese employment legislation, HR information systems, payroll processes, and workforce planning.
• Organisation: Excellent organisational skills with the ability to manage multiple priorities in a dynamic hospitality environment.
• Self-Motivated: Proactive, hands-on, and able to work independently while supporting a busy operational business.
• Problem-Solving: Strong decision-making skills with the ability to resolve employee relations matters effectively and professionally.

What's on Offer

• Compensation: A competitive salary package, depending on experience.
• Working Hours: Full-time position based at a luxury five-star hotel.
• Other Benefits: Private health insurance, employee discounts, complimentary meals while on duty, and additional hospitality-related staff benefits.
• Career Development: The opportunity to join a leading luxury hospitality business that values employee development and offers long-term career progression within a professional and guest-focused environment.