CRM Officer

CRM Officer
Salary: € 29,000 to € 34,000

About Our Client

Our client is a well-established international player in the digital entertainment sector, with a strong footprint in both online and offline igaming. With a strong presence in regulated markets, they are committed to delivering the best possible gaming experience while promoting responsible behaviour. Their diverse portfolio of brands reflects a firm dedication to ethical standards and a next-level gaming and entertainment experience.

Role Overview

Our Client is seeking a motivated and detail-oriented CRM Officer to join its Retention team. This role is pivotal in supporting the planning, coordination, and delivery of CRM campaigns across multiple channels. Working closely with stakeholders such as Casino and Sports Managers, CRM Strategists, and Marketing teams, the CRM Officer will help boost customer engagement, conversion, and loyalty. The position requires strong organisational skills, an eye for detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Campaign Monitoring: Carry out daily checks on campaign plans and ensure all live promotions are functioning correctly.
• Player Rewards: Manage the manual crediting of player accounts following qualification for specific promotions.
• Content Updates: Regularly update website content, including sliders and promotional pages, to ensure current and accurate information.
• CRM Execution: Set up and execute operational CRM activities, including newsletters, SMS, push notifications, and inbox messages.
• Promotion Creation: Build and configure promotional activities such as Free Spins, Free Bets, Promo Codes, and Tournaments through back-office systems.
• Calendar Management: Maintain an up-to-date promotions and customer communications calendar for assigned brands.
• Customer Support Liaison: Manage escalations from Customer Service regarding promotions and provide timely resolutions.

Qualifications, Skills, and Attributes

• Education: A Bachelor’s degree in Marketing or a related discipline, or equivalent experience.
• Experience: Prior exposure to online Sports or Casino operations would be advantageous.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in French or Dutch would be an asset.
• Communication Skills: Strong verbal and written communication skills, with the ability to collaborate effectively across teams.
• Interpersonal Skills: A reliable team player with a cooperative mindset and a proactive approach.
• Technical Skills: Knowledge of HTML is considered a plus, alongside experience with CRM tools and platforms.
• Organisation: Excellent time management, attention to detail, and ability to prioritise multiple tasks.
• Self-Motivated: A driven individual who embraces continuous learning and demonstrates initiative.
• Problem-Solving: Strong analytical and problem-solving skills with a solutions-focused attitude.

What's on Offer

• Compensation: A competitive base salary with performance-based incentives.
• Working Hours: Flexibility to work up to 50% remotely, promoting a positive work-life balance.
• Other Benefits: Work in an international environment in Malta, with a strong sense of team spirit, integration support for expatriates, and opportunities for professional development through an internal mobility system.
• Career Development: Grow your career within a dynamic and supportive environment, with the chance to specialise and progress within an expanding business.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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