Operations Executive - Academia

• Moodle Platform Ownership: Act as the designated custodian of the Moodle system, ensuring it is consistently maintained, structured effectively, and accessible for all users.
• Platform Administration & Maintenance: Manage user access, enrolments, and course setup while coordinating system updates, backups, and maintenance activities with external providers. Monitor system performance and resolve or escalate issues as needed.
• Course Content & Quality Assurance: Collaborate with academic staff to ensure learning materials are correctly uploaded, structured, and maintained to agreed standards. Regularly review course areas to identify gaps, inconsistencies, or errors and support corrective action.
• Training & User Enablement: Deliver onboarding and refresher guidance to staff, produce clear user instructions and resources, and act as a key point of contact for Moodle-related queries and support.
• Reporting & Continuous Enhancement: Produce usage insights and reports, support data-driven improvements, and remain informed about platform developments to suggest enhancements that improve the learning experience.
• Student Support Operations: Provide responsive and professional support to students across multiple channels, assisting with administrative processes such as enrolments, timetables, attendance, and academic documentation.
• Student Communication & Coordination: Prepare and issue clear communications regarding deadlines, updates, and institutional information, while supporting induction activities and student engagement events.
• Feedback & Process Improvement: Gather and review student feedback, monitor recurring issues, and contribute to ongoing improvements in operational processes and service delivery.

• Education: A Diploma (MQF Level 5) or higher in Business Administration, Education, Communications, or a related discipline would be considered an advantage.
• Experience: A minimum of 2 years’ experience in administration, student services, customer support, or operational roles, ideally within an educational or service-focused environment.
• Language Skills: Excellent command of English is required to succeed in this role. 
• Communication Skills: Ability to communicate clearly and professionally in writing and verbally, including handling sensitive or complex conversations with empathy and clarity.
• Interpersonal Skills: Strong relationship-building abilities with a supportive and collaborative approach when working with students and colleagues.
• Technical Skills: Comfortable using digital systems and platforms; prior exposure to LMS, CRM, or student management systems is beneficial but not essential.
• Organisation: Excellent time management and organisational skills with the ability to manage multiple priorities accurately and efficiently.
• Self-Motivated: A proactive mindset with the ability to take initiative, learn new systems quickly, and work independently when required.
• Problem-Solving: A practical and solution-oriented approach with strong attention to detail and the ability to resolve issues calmly and effectively.

What's on Offer

• Compensation: A competitive base salary.
• Working Hours: Full-time position with working arrangements to be confirmed and discussed during the selection process.
• Other Benefits: Comprehensive training on all systems, ongoing professional support, and the opportunity to work in a collaborative and development-focused environment.
• Career Development: Opportunities for professional growth and advancement within a dynamic and expanding company.