Centrecom Ltd

Centrecom brings together a professional team of personnel that have one sole objective: to deliver service excellence to our client partners and their customers. A key factor that makes our Centres of Excellence a success is our solid infrastructure, and this includes our investments in innovative solutions, our technology, our skilled workforce, as well as our strong quality assurance regime.

About

Front Desk Representative (Customer Care)

Centrecom takes pride in being the Centre of Excellence, providing value to our clients' business by identifying customised solutions. We are the go-to outsourcing partner offering Contact Centre Services, Back Office Functions, Airline Revenue Accounting, and GSA Services

The Front Desk Representative is the first point of contact, the friendly face and trusted voice that customers remember. You don’t just greet visitors, you make them feel valued from the moment they walk in or call. With a blend of warm hospitality and sharp problem-solving skills, you will ensure a positive experience for every client.

This position is based on 30 hours per week from Monday to Saturday, mainly mornings.

Main tasks and responsibilities

What you’ll own:

Be the welcoming smile and helpful guide for every customer.
Listen carefully, respond quickly, and solve problems with a positive attitude.
Manage calls, emails, and walk-ins like a pro—juggling multiple tasks effortlessly.
A good team to ensure customers get exactly what they need, when they need it.
Career growth

What you need to know:

This position calls for a responsible and diligent candidate to join our highly motivated and professional team of Front Desk and Contact Centre personnel, who share the same passion for work.
Selected candidates will be scheduled to work from one location close to their residence.
You will be offered an attractive performance bonus over and above your annual salary.
This is by far an excellent opportunity for those who enjoy meeting new people every day, and for those who want to start a new path in the customer care industry.
Training will be provided and delivered on a full-time basis during office hours from our head office in Mosta and selected candidates will also receive on-the-job exposure sessions.

Educational and skill requirements

Excellent computer skills, preferably in possession of an ECDL certificate.
Fluency in both Maltese and English, both spoken and written, is a must.
Excellent communication and listening skills.
A can-do attitude and the ability to work on their own initiative with limited supervision.

Job benefits