Forestals Group

Forestals is one of Malta’s oldest established and best known Groups of Companies. Constituted in 1940, and subsequently incorporated as a limited liability company with the Malta Registrar of Partnerships with Company registration number C239, Forestals goes back to the beginnings of organised business in Malta, and has through three generations of growth and diversification established itself as a household name and market leader in various lines of business.

About

Customer Service Advisor (FT)

Forestals Group is one of Malta’ longest established Group of Companies and is recognized as a market leader in various sectors and business lines.

We are seeking to recruit a ‘Customer Service Advisor’ to join our Servicing Team. Working a full time 40- hour week, Monday to Friday 8:00-17:00 and Saturdays 9:00-13:00.

What does a Customer Service Advisor do?

A Customer Service Advisor, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Main tasks and responsibilities

Providing support and information to customers, over the phone, e-mails and in person.
Issue, follow up and close pending customer related issues, in line with the service levels and performance indicators set.
Manage the service centre reception area, handling customers via walk -ins and incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Any other duties assigned by management.

Educational and skill requirements

Possess a strong customer centric approach, preferably having been trained in customer care.
IT / Technical knowledge would be an advantage.
Be very proficient in office applications and ideally customer relations management systems.
Possess excellent communication skills in English.
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively

The successful candidate will form part of the existing team and will be expected to maintain a good relationship with the Company’s customers, take a general interest in the operations of the Company as well as ensure that the company’s service offering is of the highest quality.

Apply Now!

Advertisement published30. July 2025

Application deadlineNo deadline

Language skills

No specific language requirements

Location

Mriehel, Triq L-Imdina, Ħal Balzan, Malta

Type of work

Professions

Job Tags

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