Sales Support Officer

Sales Support Officer
Salary: €21,000 to €23,000

About Our Client
Our Client has built a strong reputation for delivering dependable quality and maintaining high operational standards across a varied portfolio of both local and international brands. Through continuous investment and a progressive outlook, the Company continues to expand its footprint across local and regional markets.

Role Overview
The Sales Support Officer will play a key role in assisting the commercial team with the smooth coordination of daily sales operations. This position combines customer interaction, administrative coordination, and internal liaison to ensure efficient order processing and effective communication between departments.

Key Responsibilities

• Sales Reporting & Analysis: Compile sales data, assist in preparing performance reports, and support basic market research activities to provide insights that aid decision-making.
• Customer Order Coordination: Respond to client enquiries, process incoming orders accurately, and ensure all relevant information is recorded within internal systems.
• Logistics Follow-Up: Maintain regular communication with the distribution function to track order fulfilment and confirm delivery timelines with customers.
• Administrative Support: Provide structured clerical assistance to the Sales team, including document preparation, record maintenance, and ensuring office resources are adequately managed.
• Sales Coverage & Interdepartmental Liaison: Conduct outbound calls to clients when required to support sales coverage, and coordinate documentation and order-related matters with other teams.

Qualifications, Skills, and Attributes

• Education: Minimum O Level standard of education and/or certification from MCAST in administration or a related discipline.
• Experience: Previous exposure to an administrative or sales support role would be considered an asset.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: Confident in handling customer conversations both over the phone and in writing, ensuring clarity and professionalism at all times.
• Interpersonal Skills: Able to collaborate effectively with colleagues across various departments while building positive working relationships.
• Technical Skills: Proficient in standard office applications, data input systems, and general computer use.
• Organisation: Demonstrates strong planning abilities with the capacity to manage multiple tasks while maintaining accuracy.
• Self-Motivated: Takes initiative, works independently when required, and remains dependable under routine operational demands.
• Problem-Solving: Applies logical thinking to resolve order-related queries and operational challenges efficiently.

What's on Offer

• Compensation: A competitive base salary with performance-based incentives.
• Working Hours: Full-time position operating during standard office hours.
• Other Benefits: Access to a range of company discounts and additional cash-based benefits.
• Career Development: Opportunities for professional growth and advancement within a dynamic and expanding company.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

Heroix - Rise to New Heights

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