Quality Control Officer

On behalf of our client, a specialized company for outsourced omnichannel customer support, experience, and complaint handling, we are looking for a Quality Control Officer to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities:

• Participates in the assessment and investigation of complaints.
• Provides reports according to the company’s Quality Control standards and guidelines.
• Ensure compliance with quality standards by studying inbound and outbound monitoring.
• Conduct support, provide guidance and demonstrate reports for Conversion and Retention calls with misconducted calls and/or flag investigation.
• Be responsible for call reports from client complaints, providing Flags Tittle explanation for regulated as required.
• Provides recommendations to influence improvements on quality activities and inspections.
• Performs any other related duties as assigned.
  
  

Job Requirements:

• BSc Degree Quality Management, Engineering or any related field.
• 2-3 years of experience in a similar role within the forex/fintech industry.
• Strong attention to detail and In-depth understanding of industry standards.
• Excellent communication skills both verbal and written in English.
• Skilled in problem solving, punctuality, ability to work under pressure.
• Familiarity with quality control tools and CRM systems.
• Excellent knowledge of Microsoft Office.
  
  

Benefits:

• Attractive remuneration package according to qualifications and experience.
• Private Medical Insurance after completion of the first 3 months of employment.
• Discretionary performance bonus and annual salary review.
• Employee Referral Bonus.
• 21 days of Annual Leave.
• 5 days of Paid Sick Leave.
• Corporate discounts.
• Free snacks and beverages daily, complimentary lunch on Fridays and sweet Mondays’ brunch to seize the week.
• Amazing Opportunities for career advancement vertically and horizontally.
• Magnificent Corporate Events and Team building activities.
  
  

All CVs will be handled with the utmost confidentiality.