Customer Care Executive

Main tasks and responsibilities

What you'll do:

• Customer Handling: Able to understand client's queries and provide a satisfactory solution to retain client. 
• Client Service and Communication: Provide end-to-end support throughout rental duration ensuring overall satisfaction and guiding clients as per procedure.
• Documentation and Payment Processing: Accurately identify clients who incur contraventions or have outstanding payments and chase for settlement. 
• Office Tasks: Able to assist in daily office tasks, including upkeep of booking system and liaising with all departments. 
• Policies and Procedures: Ability to read and understand rental contracts and follow company procedures. 

Educational and skill requirements

What Makes You a Great Fit:

• You're energetic, adaptable and driven by successfully handling clients in a satisfactory manner. 
• You're warm, confident and genuinely caring. 
• You stay calm and professional under pressure. 
• You're organised, detail-oriented, follow processes and dependable with documentation. 
• You have a genuine interest in vehicles and driven to learn our service offering. 

What You'll Need to Succeed:

• Be fluent in English (written and spoken); any other languages are considered a plus!
• Driving license B (manual and automatic) is ideal. 
• Familiarity with traffic and parking regulations. 
• Comfortable using IT devices and basic software such as e-mail and CRM.