Key Account Clerk - Logistics

Key Account Clerk - Logistics
Salary: €21,000 to €23,000

About Our Client
Our Client is a prominent player in the shipping and insurance sectors. Renowned for reliability and exceptional service, the Business provides comprehensive logistics solutions and insurance support for both local and international clients. With a focus on innovation and long-term partnerships, the Company navigates complex global markets with expertise and a commitment to excellence in trade and risk management.

Role Overview
The Key Account Clerk - Logistics will play a pivotal role in supporting the Key Accounts team, ensuring seamless operations across shipments and maintaining strong client relationships. This position demands meticulous attention to detail, proactive problem-solving, and a dedication to delivering high-quality service that meets client expectations consistently.

Key Responsibilities

• Shipment Management: Oversee air, ocean, and road shipments for both imports and exports, ensuring smooth coordination and timely execution.
• Rate Quoting and Follow-Up: Prepare competitive rate quotations and maintain communication with clients to confirm and finalise agreements.
• Documentation Processing: Handle all operational documentation accurately, ensuring records are complete and compliant.
• Invoice Administration: Issue invoices promptly upon completion of shipments and reconcile monthly invoices for client review by the 3rd of each month.
• Client Engagement: Keep clients regularly updated on shipment progress, address queries, and ensure outstanding service levels, aiming for excellent feedback on client satisfaction surveys.
• Team Support: Provide coverage for colleagues during absences, maintaining continuity of service within the department.

Qualifications, Skills, and Attributes

• Education: Relevant qualifications in business, logistics, or a related discipline.
• Experience: Previous experience in logistics, shipping, or related sectors, with exposure to account management and operational processes.
• Language Skills: Excellent command of English is required. Knowledge of Maltese is advantageous.
• Communication Skills: Strong ability to convey information clearly and persuasively to clients and internal teams.
• Interpersonal Skills: Collaborative and approachable, capable of building and sustaining positive working relationships.
• Technical Skills: Competent in handling shipment tracking systems, invoicing, and documentation processes.
• Organisation: Ability to prioritise tasks effectively, managing multiple shipments and deadlines simultaneously.
• Self-Motivated: Proactive, driven, and willing to take initiative to ensure seamless operations and client satisfaction.
• Problem-Solving: Skilled at identifying challenges and implementing effective solutions promptly.

What's on Offer

• Compensation: A competitive base salary with performance-based incentives.
• Working Hours: Standard working hours.
• Other Benefits: Full training and mentorship, health insurance, and a variety of staff benefits.
• Career Development: Clear opportunities for professional growth within a dynamic and expanding organisation.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

Heroix - Rise to New Heights

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DIER Agency Licence No: 00412-2025