Centrecom Ltd

Centrecom brings together a professional team of personnel that have one sole objective: to deliver service excellence to our client partners and their customers. A key factor that makes our Centres of Excellence a success is our solid infrastructure, and this includes our investments in innovative solutions, our technology, our skilled workforce, as well as our strong quality assurance regime.

About

Front Office Representative (Hybrid)

Centrecom takes pride in being the Centre of Excellence providing value to our client's business by identifying customised solutions. We are the go-to outsourcing partner offering Contact Centre Services, Back Office Functions, Airline Revenue Accounting, and GSA Services

Ideal Candidates will be rostered within their region and will have the opportunity to work remotely when they are not needed to replace other Agents. This position is based on 40 hours per week and rostered between Monday and Saturday. Roster is issued on a monthly basis.

Main tasks and responsibilities

This position calls for a responsible and diligent candidate to join our highly motivated and professional team of Front Desk and Contact Centre personnel, who share the same passion for work.
Selected candidates will be scheduled to work from different locations close to their residing area when they are requested to replace other representatives.
You will be offered an incentive allowance plus an attractive performance bonus over and above your annual salary.
This is by far an excellent opportunity for those who enjoy meeting new people every day, and for those who want to start a new path in the customer care industry.
Training will be provided and delivered on a full-time basis during office hours from our head office in Mosta and selected candidates will also receive on-the-job exposure sessions.

Educational and skill requirements

Excellent computer skills, preferably in possession of an ECDL certificate.
Fluency in both Maltese and English, both spoken and written, is a must.
Excellent communication and listening skills.
A can-do attitude and the ability to work on their own initiative with limited supervision.

Job benefits