Bluerock Operations LTD

Established in 1992, Bluerock Holdings today represents more than 150 brands, each of which provides iconic products. As specialists in the luxury segment with a strong focus on serving the most discerning local and foreign clientele, Bluerock is present in the three major sectors of the luxury market: Jewellery & Timepieces, Fashion & Accessories, Beauty & Fragrances. The jewellery business has been the foundation of our entrepreneurial spirit at Bluerock, nourishing a culture of honesty and trust. We put value in brand selection, and we work with Maisons enriched with savoir faire, aiming to exceed customer expectation. The business model that we follow, seeks skill and mastery at all process levels, from the choice of product raw materials all the way to our selective retailing experiences. During these past 30 years, we have carefully marketed all our brands by operating through a highly selective distribution strategy, and locating all our boutiques in Malta’s prime shopping areas. Bluerock is committed to strongly upholding company ethics, as well as underlying social and environmental responsibilities. Integrity is imperative in every aspect of our activities and relations with our stakeholders.

About

Store Manager – Fashion & Accessory Division

The Store Manager is responsible for the effective daily operation of the store by managing sales performance, team development, store presentation, and operational excellence. This role ensures that the brand’s values and image are upheld, sales targets are achieved, customer satisfaction is delivered, and store-level initiatives are executed in line with company directives. The Store Manager provides feedback to the Brand Manager on inventory and operational needs but does not engage directly with external vendors or suppliers. The ideal candidate combines strong leadership, attention to detail, and a passion for retail excellence and customer experience.

Main tasks and responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Lead, supervise, and motivate the store team by delegating tasks, sharing product knowledge, and promoting sales excellence.
Drive store performance to achieve and exceed both quantitative (sales, profitability) and qualitative (customer experience, brand standards) targets.
Professionally represent the brand within the store environment at all times.
Oversee the visual presentation of the store, ensuring full compliance with visual merchandising guidelines and commercial directives as provided by the Brand Manager.
Monitor in-store inventory movement and stock levels, providing timely feedback to the Brand Manager on replenishment requirements, stock variances, and sales trends.
Ensure a consistently high level of customer service, including the handling of customer complaints, after-sales service, and repairs in accordance with brand policies.
Ensure the store operates in full compliance with all operational procedures, health and safety regulations, and security protocols.
Ensure all team members complete required training, including digital learning modules and brand-specific educational content.
Promote and implement sustainable and environmentally responsible practices within store operations as directed.
Support and implement omnichannel activities such as app sales and remote client engagement in line with digital performance indicators.
Facilitate effective internal communication, while all external vendor or supplier communication is strictly handled by the Brand Manager.

DAILY DUTIES:

Execute daily opening and closing procedures, ensuring all security protocols are adhered to.
Oversee financial routines including float management, end-of-day reconciliation, and banking deposits.
Receive deliveries, report discrepancies, and manage customer special orders in coordination with the Brand Manager.
Maintain high store presentation standards including cleanliness, organisation, and compliance with merchandising guidelines.
Review business communications, respond to internal correspondence, and complete administrative reporting.
Ensure prompt replenishment of sold merchandise according to approved redistribution protocols.
Monitor packaging and after-sales service standards, ensuring correct documentation and client care procedures.

PERIODICAL DUTIES:

Conduct regular stock counts and verify correct price visibility across all merchandise.
Monitor stock levels of consumables including packaging (bags, gift wrapping), point-of-sale (POS) materials, window display items, and other operational materials. Prepare purchase order requests for approval by the Brand Manager; upon approval, finalise purchase orders for submission to Finance or Marketing.
Coordinate seasonal visual merchandising changes and promotional displays as instructed by the Brand Manager.
Maintain complete and accurate store documentation and records in line with company policy and audit requirements.
Conduct regular team performance evaluations, provide coaching and mentorship, and identify training needs.
Promote digital adoption and customer engagement through technology in support of business growth.
Ensure full completion of assigned digital training modules, fostering a continuous learning culture within the store.

Educational and skill requirements

QUALIFICATIONS AND EXPERIENCE:

Minimum 3 years’ retail experience, including previous team leadership responsibilities.
Experience within luxury or lifestyle branded retail environments is highly desirable.
Knowledge of omnichannel retail practices and current digital commerce trends.
Proficient in the use of retail management systems and general computer applications.
Possess an A’ Level standard of education or higher.

ATTRIBUTES & SKILLS REQUIRED:

Strong leadership and motivational abilities, with proven team management experience.
Excellent personal presentation and customer service skills.
Commercial awareness with a proactive, solution-oriented approach.
Fluent in English and Maltese (additional languages will be considered an asset).
Committed to continuous learning, innovation, and service excellence.
Flexible and open to change, embodying the brand’s philosophy and sustainability values.
Highly collaborative, fostering a positive, professional, and cooperative store culture.