Reservations Manager

Are you a detail-oriented hospitality professional with a passion for guest experience and smooth operations?
We’re looking for a Reservations Manager to join the iconic Hard Rock Hotel Malta and ensure our booking process hits all the right notes.
If you’re organised, guest-focused and thrive in a fast-paced environment, this is your stage. 🎸

🎯 Your Mission
As our Reservations Manager, you’ll oversee the reservations department, ensuring a seamless booking journey for our guests across rooms, suites, restaurants and events. You’ll lead the team with efficiency and energy, turning inquiries into unforgettable stays and experiences.

📞 What You’ll Do

• Manage the day-to-day operations of the reservations team, ensuring accuracy and efficiency in all bookings
• Develop and implement strategies to maximise occupancy and revenue while delivering top-class service
• Monitor booking channels (direct, OTA, GDS) and optimise distribution for performance
• Train, motivate and supervise the reservations team to maintain high service standards
• Analyse reservations data, forecast demand and provide reports to management
• Collaborate with Sales, Marketing and Front Office teams to align strategies and guest experience
• Handle VIP bookings, special requests and complex group reservations with care and precision

💡 What We’re Looking For

• 3–5 years’ experience in hotel reservations or front office, with at least 1–2 years in a supervisory/managerial role
• Strong knowledge of reservations systems and channel management tools (Opera or similar)
• Commercially savvy with a strong understanding of revenue management principles
• Excellent communication and leadership skills, with a guest-first mindset
• Highly organised, detail-oriented and comfortable in a fast-paced, high-volume environment
• Fluent in English (other languages are a plus)
• Positive, dynamic and ready to bring the Hard Rock vibe to every interaction 🎶

🎁 What’s On the Table

• A leadership role in one of Malta’s most exciting hotel openings
• A dynamic people-first culture where your ideas and energy matter
• Competitive salary + performance bonus
• Career growth opportunities

🔥 Make It Happen
If you’re ready to lead the reservations team with precision and passion, apply now and be part of the Hard Rock Hotel Malta story.