Operations & Administration Officer

The Malta Hotels and Restaurants Association is seeking a proactive Operations & Administration Officer to join the team and support ongoing compliance with data submissions and payments through follow-up and engagement.

This is a hands-on, externally facing role suited to someone who is organised, detail-oriented and proactive. The successful candidate will play a key role in driving client participation, ensuring processes are followed and deadlines are consistently met.

Key Responsibilities

• Act as the primary point of contact for day-to-day queries and support
• Monitor periodic data submissions and actively follow-up on late or incomplete information
• Review payment and submission data and assist with basic reconciliations as required
• Identify and resolve discrepancies in submitted data and payments
• Maintain accurate records and internal tracking systems
• Escalate non-compliance where necessary
• Conduct regular follow-ups via phone to ensure timely submissions and payments
  
  

What We’re Looking For

• Experience in operations, administration, bookkeeping, accounts receivable, or client-facing roles
• Strong organisational skills and a structured approach to follow-up
• Comfortable interacting directly with clients
• Confident, with the ability to be firm when required
• Strong attention to detail and numerical accuracy
• Comfortable making outbound calls and following up persistently where required
• Fluent in both Maltese and English written and spoken language
  
  

Nice to Have

• Basic accounting knowledge
• Experience in compliance, collections, or similar environments
  
  

What Success Looks Like

• Accurate and timely submissions
• Increased client participation and improved compliance over time
  
  

Please send your CV and covering letter by Sunday, 23rd August 2026.