Retail Sales Associate

🎸 Hard Rock Cafe - Malta isn’t just a restaurant... it’s a stage!

Proudly part of db Group, one of Malta’s leading hospitality groups, we’re bringing legendary food, live music, and unforgettable vibes to the heart of the island.

We’re currently on the lookout for passionate and talented individuals to join our team ready to deliver world-class service. ✨

The Retail Sales Associate is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Basic functions of the Retail Sales Associate include:

• Greeting Guests
• Answering questions – accurately and politely
• Answering the phone
• Making proficient sales transactions – using a point-of-sale system
• Handling cash and other forms of payment
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Determining guests needs – by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
• Suggestive selling – using proven techniques (i.e., related items, higher-quality items, transitional phrases)
• Maintaining a clean and organized store
• Maintaining proper product stock levels – through retail pulls & inventories
• Displaying Retail product – through HRC’s visual display standards
• Performing opening, closing & side duties – cleaning glass, polishing brass, etc
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create ‘’Raving Fans’’

Job Requirements include:

• Must be at least 19 years old
• Performing duties which require bending & reaching
• Lifitng up to 30-pound boxes to receive/move product
• Standing for up to 8+ hours
• Maintaining a well-groomed appearance (‘’having a plan’’)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paces atmosphere
• Demonstrating a high level of organisation, attention-to-detail and sense-of-urgency
• Displaying a positive and outwardly friendly attitude towards guest
• Maintaining HRC’s Core Values and Mission Statement.

Why Join Us?

Be part of Malta’s one of the most respected hospitality brand and contribute to a culture where quality, teamwork, and passion for food come first. We offer an inspiring work environment with opportunities for growth and development.

To Apply:

Click the “Apply for this Job” button and submit your CV.

We look forward to hearing from you!