Reservations Executive

Essential Job Functions

• Ensures all verbal, printed and e-mail information related to a booking by a student is issued promptly and correctly.
• Promotes the school and its services when required.
• Coordinates student bookings, making sure data is accurately inputted into inlingua Malta’s booking system.
• Sets up and maintains standing data on the school administration system.
• Carries out administrative functions including but not limited to word-processing correspondence, mail outs, filing and photocopying as required.
• Provides back up support during staff absences.
• Provides support to partners with particular student bookings.
• Manage accommodation bookings by liaising with suppliers and partners and provides Confirmation documents and charting of students at residence.
• Undertakes any other duties as assigned by the Reservations Manager on a regular basis.
• Provides visa support to students and takes care of any online visa applications.
• Makes sure that invoicing and pre-arrival information is accurate and well-communicated to students.
• Customer Care and Student contact.

Experience and Skills Required

• Charismatic and a pleasant personality
• Excellent sales techniques
• Good interpersonal skills where communication skills are of utmost importance
• Ability to work under pressure and to prioritize work
• Good management of email requests
• Organisation skills
• Ability to function in a collaborative and collegial environment
• Ability to generate trust and build alliances with all co-workers
• Great attention to detail