Property & Guest Experience Coordinator (Full-Time | Malta)

🏠 Property & Guest Experience Coordinator (Full-Time | Malta)

Our guests and our properties are our main focus. Are you looking for a flexible lifestyle, without the need to go to the office everyday? If you have a knack for coordinating and solving issues, take pride in giving guests a great experience and you consider yourself dependable - contact us to join our team.

To apply, fill in this application form online (https://form.fillout.com/t/aokwcyKkq7us) and why you think you could be a great fit for our team. (Note: We do not accept applications by Phone/Whatsapp - make sure to fill in the form)

Below you can find a more detailed description of the role.

🛠️ RESPONSIBILITIES

• Problem Solving: Manage and resolve property maintenance issues, guest issues, emergency responses, and related tasks (like damage claims) to ensure high availability for our guests.
• Communication: Keep property owners updated on status changes and communicate effectively with the wider team.
• Ticketing & Logs: Ensure every issue is accurately logged in our systems and tools
• Knowledge Management: For every issue closed, you’ll document the solution in ourProperty Info documents to prevent future escalations and help the team stay informed.

🎓 REQUIREMENTS

• Flexibility - While this is a part-time role, and can mostly be done remotely - At times issues may arise which will require you to attend to them when they come up - there are no set hours.
• Fluent & very good command of English
• Tech-savvy; Access to your own laptop, smartphone and internet connection
• Driving License: a scooter/motorbike license is a big plus
• Own transport
• Living physically in Malta or Gozo, to be able to attend to issues when they arise
• People’s person; Ability to handle guests, clients and communicate effectively, as well as manage different character and personality traits effectively
• Organised and taking ownership of assigned tasks

✨ GOOD TO HAVES

• No prior experience is necessary - However, knowledge of properties and experience in property management is a big plus
• Knowledge of any foreign language like Italian, Spanish and French

🌱 JOB PERKS

• Office-less, flexible remote-based job. However, one still needs to be physically based in Malta for when issues arise.
• No fixed hours. We believe a job should be based on performance, not on actual time spent in office.
• Mobile phone contract & fuel allowance
• Training will be provided as needed, on all the job aspects. This includes property audit checklists, IT systems, and how to organise yourself better if needed

This role is well suited for people who want a flexible lifestyle and like being on the go.