International Client Development Executive

Key Responsibilities

• Account Management: Serve as the main contact for designated overseas customers, ensuring that their enquiries and requests are addressed efficiently.
• Relationship Development: Maintain consistent engagement with customers and relevant stakeholders to build trust, encourage loyalty and uncover further commercial opportunities.
• Quotations: Present pricing proposals prepared by the estimating function and guide customers through any related questions or clarifications.
• Internal Coordination: Connect customers with the operational and production functions, ensuring that all parties receive accurate and timely information.
• Order Administration: Verify order details, pricing and technical instructions before submitting confirmed work for processing.
• Revenue Growth: Develop a thorough understanding of each account to encourage additional orders and increase the commercial value of existing relationships.
• Customer Representation: Communicate customers’ priorities within the Business while considering production capacity, profitability and operational limitations.
• Export Development: Help strengthen current overseas accounts and assist the Company in establishing a presence in additional international markets.
• Technical Clarification: Work with customers and internal specialists to confirm product specifications, details and other production requirements.
• Project Monitoring: Track customer work from the initial pricing stage through approval, manufacture, inspection, shipment and final receipt.
• Issue Communication: Keep customers updated on revisions, delays or operational concerns that may influence completion or delivery.
• Post-Delivery Follow-Up: Contact customers after receipt of their orders to assess satisfaction, address concerns and explore future requirements.

Qualifications, Skills and Attributes

• Education: A relevant academic or professional qualification in sales, marketing, business administration or a related discipline would be advantageous.
• Experience: Previous experience in client account development, export sales, commercial relationship management or a comparable customer-facing position is required. Exposure to overseas markets would be particularly beneficial.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: Strong written and verbal abilities, with the confidence to explain proposals, discuss requirements and keep customers appropriately informed.
• Interpersonal Skills: A professional and approachable manner, together with the ability to establish credibility and maintain productive business connections.
• Negotiation Skills: The ability to discuss commercial matters confidently and work towards outcomes that support both the customer and the Company.
• Presentation Skills: Capable of communicating solutions and commercial proposals clearly and persuasively to overseas customers.
• Technical Skills: Competence in customer relationship management platforms and commonly used Microsoft Office applications.
• Organisation: Excellent planning skills, accuracy and the ability to coordinate several accounts, orders and deadlines simultaneously.
• Self-Motivated: A proactive and commercially aware individual who takes ownership of customer relationships and actively seeks new revenue opportunities.
• Problem-Solving: Able to assess customer or production-related concerns, involve the appropriate teams and identify practical resolutions.

What's on Offer

• Compensation: A competitive remuneration package complemented by sales commission.
• Working Hours: A full-time position within the Company’s Commercial Department.
• Other Benefits: A car allowance will be provided as part of the employment package.
• Career Development: Opportunities to broaden international commercial experience and progress within an established manufacturing business.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid and constructive feedback to enhance your CV.
• Interview Planning: Get personalised preparation sessions before your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it is the right environment for you.
• Long Term: Gain insights into the role and company to support a stable, long-term career move.
• Exclusive Opportunities: Access a broader range of employment opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous assistance throughout your job search.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort through our efficient and effective recruitment approach.
• Tailored Job Matching: Find the right fit through customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged through regular updates and feedback on your application status.