Hotel Commercial & Operations Manager

Location: Palazzo Castagna, Ghaxaq
Type: Full-Time

About the Role

ESSE Ltd. on behalf of Evolve RS Group are currently seeking a Hotel Commercial and Operations Manager who will be responsible for the smooth day-to-day operation of the hotel while driving sales performance, guest experience, and commercial results.

Key Responsibilities

• Oversee daily operations including front office, housekeeping, food & beverage, and guest relations
• Personally manage guest experience, advance guest contact, and in-stay follow-ups
• Drive sales for corporate, group, events, and leisure business
• Ensure high standards of cleanliness, presentation, and maintenance across all areas
• Monitor and manage housekeeping and maintenance to ensure all issues are followed through
• Monitor and manage online guest reviews (TripAdvisor, Booking.com, Expedia) and drive continuous improvement
• Ensure breakfast and F&B offerings meet guest expectations while remaining within agreed budgets

• Work with Directors on occupancy forecasts, and monthly performance reviews
• Drive sales activity for corporate, group, event, and leisure business
• Implement marketing and website actions to grow local and international demand
• Monitor departmental costs and operational efficiency, identifying areas for improvement
• Support revenue growth while maintaining cost awareness across operations

Leadership & Team Management

• Lead, train, and motivate hotel staff across departments
• Reinforce service standards, accountability, and team engagement
• Act as the main operational link between departments and Directors
• Contribute to a positive, professional, and guest-focused team culture

Requirements

• Minimum 3 years’ experience in a managerial or supervisory role within hospitality
• Experience in boutique or small luxury hotel operations preferred
• Proven ability to manage teams across multiple departments
• Strong understanding of hotel operations, sales, and cost control
• Commercially minded with a guest-focused, hands-on approach
• Excellent communication and leadership skills
• Fluent in English; knowledge of Maltese or other languages is an asset