Barceló Hotel Group

About Us Barceló Hotel Group, the hotel division of the Barceló Group, is the 2nd hotel chain in Spain and the 29th largest in the world. It currently has more than 250 4 and 5 star urban and holiday hotels, and more than 55,000 rooms, distributed in 22 countries and marketed under 4 brands: Royal Hideaway / Barceló / Occidental / Allegro. We are committed to the people who make up our teams and we want them to have the potential to grow within the company. Whatever stage you are at in your career, we have what you need. Our philosophy is to create opportunities so that our great family can continue to grow.

About

Front Office Manager

Mission of the role

The Front Office Manager is responsible for the effective management, planning, organization, and supervision of the Front Office operations, including the reception team. This role ensures exceptional guest service, operational efficiency, and team development in alignment with the hotel’s standards and objectives.

Main tasks and responsibilities

Oversee daily operations of the Front Office, ensuring smooth and efficient service delivery.
Lead, motivate, and develop the Front Office team to achieve high performance and engagement.
Provide comprehensive training for new team members and develop Standard Operating Procedures.
Coordinate guest welcome and farewell experiences, loyalty program engagement, and billing processes.
Manage internal and external communications, including telephone operations and personalized guest service.
Handle departmental administrative tasks, accounting processes, and collections.
Supervise cash handling and ensure compliance with financial procedures.
Promote hotel accommodation and ancillary services, both directly and indirectly.
Drive continuous improvement initiatives to optimize results and service quality.
Collaborate with other department heads to ensure seamless interdepartmental coordination.

Educational and skill requirements

Degree in Hospitality, Tourism, or Advanced Vocational Training in Hospitality.
Strong computer literacy and hands-on experience in Opera PMS system.
Minimum of 2 years’ experience in a similar role within the hospitality industry.

Personal skills:

Excellent interpersonal and communication skills: courteous, empathetic, and assertive.
Strong customer service orientation.
Team player with initiative and a proactive approach.
Effective planning and organizational abilities; goal-driven with contingency management skills.
Sales acumen and upselling capabilities.
Proven ability to lead and develop teams.
Sound decision-making and problem-solving skills.
Inspirational leadership style.