F&B Supervisor

db Group, Malta’s leader in Hospitality & Leisure sector. The group is distinguished and well-established leader in Malta's hospitality and leisure sector, known for its exceptional portfolio and commitment to excellence. Our hospitality portfolio features the renowned db Seabank Resort & Spa and db San Antonio Hotel & Spa, both offering unparalleled experiences and luxurious accommodations. Additionally, we hold development licences and manage outlets for globally recognised brands such as Hard Rock and Starbucks, enhancing our diverse and dynamic offerings. Our culinary ventures are a testament to our dedication to providing exceptional dining experiences. We offer a variety of distinguished restaurants, including Aki, Amami, Nine Lives, Blu Beach, Westreme, Loa, Tora, and Manta, each showcasing unique cuisines and atmospheres.

We are currently looking for a F&B Supervisor to Join our team with Lifestyle Group.

The Job

• Greet and welcome guests in a friendly and professional manner.
• Adhere to the Service steps & Other SOP’s, laid out in training.
• Be an ambassador on the team for following the standards & working with Head Waiters & Waiter to foster improvement.
• Provide attentive and personalized service to ensure a pleasant dining experience.
• Take accurate food and drink orders from guests, following dietary requirements & allergen procedure.
• Following timing structure for Drinks & Dishes, reporting any delays to the management.
• Assist colleagues during busy times, providing help where needed.
• Make suggestions to enhance guests' dining experience, including recommending specials and upselling additional menu items.
• Ensure that the dining area is always kept clean and orderly.
• Report any safety hazards or maintenance issues to the Restaurant Manager.
• When working a private event, liaise directly with the Senior team member to ensure communication is high.
• Open and close the business, ensuring all procedures are followed and being the last to leave in the evening.
• Communicate any guest complaints to the manager and recommend appropriate actions.
• Conduct training sessions on Service Standards to ensure the team delivers consistent, high-quality service.
• Mentor and support the waiter team, helping them develop their skills and achieve excellence in their roles
• Handle cash and credit transactions accurately and securely, following company procedures.
• Adhere to all health and safety regulations, including proper food handling and hygiene practices.
• Continuously improve knowledge of food and beverage offerings, staying updated with industry trends and training.
• Commit to completion of Online training within 2 weeks of Start date.

Job Requirements

• Verbal and written communications skills in English and any other European Language.
• Previous experience working in a food and beverage outlet environment considered to be advantageous.
• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel.
• Willing to be trained on the company’s procedures.
• Physically fit and able to lift and move furniture.
• Willing to work on a shift basis in a hotel environment
• Be in Possession of a Valid Skills Pass - www.skillpass.org.mt

About you

• Maintains a high level of personal hygiene.
• Conforms with hotels grooming standards.
• Possess an eye for detail and the ability to work under pressure.
• Strong leadership and organizational skills.