db Group Head Office

The Group has been involved in hospitality for almost four decades. Initially starting off as a guesthouse in 1984, operated by the Group’s founder Silvio Debono. Today, as the db group chairman, he sits at the helm of the largest hospitality operation in Malta. Over the years, the Group has forged strategic relationships with a range of global players in the hospitality and catering industry. Among them are the Accor Hotel Group, RIU Hotels & Resorts, Hard Rock Café International and Starbucks. In the process, the Group has accumulated vital business acumen and operational experience at global level. Year-on-year, the Group continues to achieve several prestigious international awards, in hospitality and catering, positioning it at the forefront of the Maltese hospitality and leisure industry. This track record has enabled us to establish our very own unique brand, db Hotels + Resorts, driven by the fundamental principle of excellence in everything we do. In due course, and prudently, the Group diversified its core operations, adding contract catering, healthcare, and property development to its existing market footprints. Following four decades of significant growth and success in the Maltese islands, in 2022 the Group took the strategic decision to internationalise and further diversify its operations through international investments, opening its first family office in Mayfair, London to spearhead the move.

About

Executive Operations Manager - Group CEO's Office

Executive Operations Manager – Group CEO’s office

Location

Head Office, Malta

Employment Type

Full-time, Indefinite Contract (following probation period)

Reporting Line

Reports directly to the Group Chief Executive Officer

Role Overview

The Executive Operations Manager will act as an operational extension of the Group CEO, ensuring seamless execution of agreed business priorities and related tasks across the hospitality group.

The role is responsible for assisting the Group CEO drive operational excellence, monitoring performance, coordinating cross-functional initiatives, and following up on actionable outcomes across hotels, restaurants, and support functions.

This is role requires organisational skills, stakeholder management, and the ability to operate confidently on a hands-on level.

Key Responsibilities

Executive Support

Work closely with the Group CEO to execute operational initiatives and group priorities.
Review executive briefings, board materials, reports, and presentations for internal and external stakeholders
Track execution of Group CEO directives and meeting action points and ensure consistent follow-through across business units
Provide insights, analysis, and recommendations on operational and commercial matters as observed across the various operations.
Organise agendas and attend meetings as required and report back to the Group CEO

Operational Oversight & Performance Management

Provide support in monitoring operational performance across properties as required.
Review guest satisfaction scores, operational dashboards and other data and provide summary information of relevant / critical information

Cross-Functional Coordination

Work closely with Operations, Finance, HR, Sales & Marketing teams
Coordinate as may be relevant group-wide initiatives, ensuring alignment, timelines, and accountability
Facilitate effective communication between the CEO’s Office and senior leadership team

Key Relationships

CEO and Executive Leadership Team
General Managers and Operations Leaders
Corporate Support Functions
External Partners, Consultants, and Advisors (as required)

Skills & Competencies

Good strategic thinking combined with hands-on operational capability
Commercial and financial acumen
Exceptional communication, presentation, and stakeholder management skills
High level of discretion, integrity, and professionalism
Strong analytical, problem-solving, and on the ground decision-making abilities
Ability to thrive in fast-paced, high-pressure environments

Qualifications & Experience

5+ years of progressive experience in (hospitality) operations, strategy, or executive roles
Proven experience working with senior executives or within a CEO’s or COO’s office
Experience within multi-brand or multi-property (hospitality) groups strongly preferred

Personal Attributes