Customer Support Administrator

On behalf of our client, a well-established group that specializes in electronic engineering, we are looking for an Customer Support Administrator to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities

• Provides support to customers
• Act as the first point of contact for customers
• Answers phone, email, and face-to-face customer enquiries
• Updates customer records in the company’s system, including notes about meetings and outcomes
• Directs customers to online resources
• Creates and maintains reports on customer interactions
• Presents ideas for improving customer care
• Encourages customers to complete satisfaction surveys
• Makes recommendations to managers to improve customer experience

Job Requirements

• A Diploma/Bachelor’s degree will be considered an advantage
• Proven work experience in an Office Admin/Customer Service is a must
• Knowledge of photovoltaic systems will be considered as an advantage
• Fluency in Greek and English language (written and oral)
• Excellent selling, communication, and negotiation skills
• Understanding of the sales process and dynamics
• Computer literate

Benefits

• Attractive remuneration package
• 13th salary
• Sustained training and development
• A friendly professional team to support you
• Work for a well known and solid company in the construction and energy field

All CVs will be handled with the utmost confidentiality.