Arkadia Foodstore Gozo

The Arkadia Foodstore vision for grocery shopping is quality, choice and value. We understand that our customers want only the best, but that they also want variety and fair prices. Arkadia Foodstore wants your grocery shopping trip to be a pleasant experience not a chore. Our design team ensured a layout for a more natural flow of people, with plenty of room in an airy, relaxed environment. We insisted on wide aisle with clearly defined signs, and excellent lighting to help you easily locate your favourite grocery product. Our shelves are higher than standard to make it easier to pick your items and to ensure that we can keep enough stocks on display. We also offer a number of services such as delivery and free two-hour parking at our Portomaso store for customers who spend over €15.

About

Foodstore Administrator and Delivery Coordinator (Part-time)

To manage the administrative support requirements of Gozo Foodstore.

Main tasks and responsibilities

Scheduling Foodstore employees
Reviewing and maintaining adequate utilities stock.
Compiling Purchase Order for the purchase of non-retail stock.
Liaise with Accounts dept regarding cashier shortages.
Communicating any information to the team via noticeboard printouts/emails.
Assisting, when applicable, with the Food Ordering System.
Record all customer complaints and forward to the appropriate manager and / or respond timely and appropriately as set out by the agreed procedure.
To draw the attention of employees in absence of Supervisors and Manager, if it is noticed that something is incorrect.
Assist with the administration of recruitment, selection, and induction of new employees. Set trainer for new recruits, to follow up on the training checklist and to set up a review meeting with Store Manager.
To provide high quality customer service through a range of communication techniques including verbal, over the phone, face-to-face and written through traditional methods and via electronic mail and online media.
To provide clear and accurate reports and general information to the Foodstore Duty managers and their superiors as required.
Be supportive and co-operative to colleagues to enable a high performing team that reaches its targets.
To liaise with administrative colleagues from other departments and teams as required, as to achieve best value for the company.
Establish where needed and maintain excellent financial / administration systems.
Answer phone calls and respond in a timely and accurate way to all enquiries.
Take note of all emails received by any generic email accounts, forward to the appropriate manager and / or respond timely and appropriately.
Record and process all customer delivery orders.
Effectively administrate the Arkadia Foodstore Customer Loyalty Scheme

Educational and skill requirements

Ability to handle clerical tasks
Good verbal and communication skills for interacting with staff, suppliers, and customers.
Ability to address customer inquiries and complaints politely.
Basic numeracy skills for handling cash, invoices, and orders.
Computer literate

Job benefits