Compliance Agent
Compliance Agent
viagogo St Julians, Malta
viagogo is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through viagogo internationally and StubHub, our platform in North America, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available to events around the world annually -- from sports to music, comedy to dance, festivals to theatre -- viagogo offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
Overview of Role
The Compliance Team is our first line of defence against money laundering. As a Compliance Agent, you will be responsible for liaising with customers to fulfil KYC requirements.
This is a full-time position that will be based in Malta. The Company follows the hybrid work model.
Key Responsibilities
- Carrying out customer due diligence in line with the KYC procedures of the Company, including the collection of relevant documentation and the verification of that documentation by appropriate means.
- Assisting the Compliance Team with the carrying out of their duties by liaising with customers to collect customer due diligence documentation.
- Taking and making phone calls from/to customers to assist said customers with any questions/issues they may have relative to the customer due diligence process.
- Recording and filing of customer due diligence documentation received.
Skills and Attributes
- Organized and reliable with attention to detail – can handle multiple tasks and work in a fast-paced environment.
- Outstanding written and oral communication.
- A sense of humour and positive, ‘make it work’ attitude.
- Must be fluent in English, German-speaking is considered an asset.
- Ability to work independently and in team-based environments.
- Eligibility to work in Malta.
- Experience with Customer Service or similar role is considered an asset.
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