As a global organisation, we are committed to ethical ​business practices. We believe long‑term, successful business relationships are built on honesty, fairness and the strength of our products and services. Our commercial success has been driven by Dubai’s Open Skies aviation policy, and is based on our solid business model and customer centricity. Review our business policies and financial reports below.

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Job Purpose
Emirates Courier express is a fast, reliable, and end-to-end delivery solution, leveraging Emirates' global network and logistics expertise to provide seamless door-t-door express shipping for customers worldwide.
The Express Operations Manager Customer Experience will manage and monitor the EK Express Customer Experience operational teams by implementing best practice policies and procedures. You will lead the Customer Experience teams to achieve individual, team and network wide objectives. 
In this role you will:
<ul>
<li data-pasted="true">Manage the daily operations of the EK Express Customer Experience teams to ensure that the objectives are consistently met.</li>
<li>Design, implement &amp; project management of customer experience initiatives with a strong focus on CX &amp; commercials.</li>
<li>Analyse all available customer data in monthly VoC (Voice of the Customer) forum and collaborate with key stakeholders across EK Express &amp; the wider Group to drive continuous improvement.</li>
<li>Responsible for managing the relationship between internal group operations teams &amp; EK Express Customer experience &amp; Operational teams.</li>
<li>Overall responsibility for EK Express Customer Relations, with a strong focus on alignment with EK CASA &amp; Skywards</li>
<li>Overall responsibility of the EK Express proposition, with a focus on continued growth following it's successful start, with a strong focus on ancillary sales.</li>
<li>Conduct regular performance reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and to management.</li>
<li>Analyse call, email, face-to-face and revenue data to determine operational trends and provide and implement recommendations and solutions to increase sales, service and quality.</li>
<li>Communicate regular reports to all Customer Experience employees on the sales, service and quality performance of the Customer Experience against targets, ensuring understanding. </li>
</ul>
Qualification
In order to be successful in this role, you must meet the below requirements:
<ul>
<li>8+ years in Commercial/Sales or similar.</li>
<li>Degree or Honours (12+3 or equivalent) with 8+ years in Commercial/Sales or related field.</li>
<li>Experience which includes managerial experience within a large diverse Contact Centre. It would be advantageous to have experience in Airline Reservation/Ticketing.</li>
<li>Knowledge in Loyalty Programs, travel management, airline Contact Centre or Service Management.&nbsp;</li>
<li>Fully competent with both merchandised and manual reservations.</li>
</ul>
At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. so if you're looking for a challenging and rewarding opportunity, apply today and join our team! 
Salary &amp; benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website&nbsp;<a href="https://www.emirates.com/careers" target="_blank" rel="noopener">www.emirates.com/careers</a>

Emirates Airlines


Job Purpose

Emirates Courier express is a fast, reliable, and end-to-end delivery solution, leveraging Emirates' global network and logistics expertise to provide seamless door-t-door express shipping for customers worldwide.

The Express Operations Manager Customer Experience will manage and monitor the EK Express Customer Experience operational teams by implementing best practice policies and procedures. You will lead the Customer Experience teams to achieve individual, team and network wide objectives.



In this role you will:


 - Manage the daily operations of the EK Express Customer Experience teams to ensure that the objectives are consistently met.

 - Design, implement &amp; project management of customer experience initiatives with a strong focus on CX &amp; commercials.

 - Analyse all available customer data in monthly VoC (Voice of the Customer) forum and collaborate with key stakeholders across EK Express &amp; the wider Group to drive continuous improvement.

 - Responsible for managing the relationship between internal group operations teams &amp; EK Express Customer experience &amp; Operational teams.

 - Overall responsibility for EK Express Customer Relations, with a strong focus on alignment with EK CASA &amp; Skywards

 - Overall responsibility of the EK Express proposition, with a focus on continued growth following it's successful start, with a strong focus on ancillary sales.

 - Conduct regular performance reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and to management.

 - Analyse call, email, face-to-face and revenue data to determine operational trends and provide and implement recommendations and solutions to increase sales, service and quality.

 - Communicate regular reports to all Customer Experience employees on the sales, service and quality performance of the Customer Experience against targets, ensuring understanding.




Qualification

In order to be successful in this role, you must meet the below requirements:


 - 8+ years in Commercial/Sales or similar.

 - Degree or Honours (12+3 or equivalent) with 8+ years in Commercial/Sales or related field.

 - Experience which includes managerial experience within a large diverse Contact Centre. It would be advantageous to have experience in Airline Reservation/Ticketing.

 - Knowledge in Loyalty Programs, travel management, airline Contact Centre or Service Management.


 - Fully competent with both merchandised and manual reservations.


At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. so if you're looking for a challenging and rewarding opportunity, apply today and join our team!



Salary &amp; benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website
www.emirates.com/careers

Active

Express Operations Manager Customer Experience

Job Purpose
To achieve agreed sales revenue targets by developing and maintaining an effective professional liaisons with MICE agents, incentive houses, associations and the various stakeholders in these segments. Help to position Dubai as a global MICE destination and work with the various stakeholders to increase 3rd/4th freedom traffic flows in these segments.
<ul data-pasted="true">
<li>Maintain and develop relationships with specified major MICE agents and associations to develop and maximize all revenue opportunities which includes existing revenue and new revenue potential.</li>
<li>Build and maintain strong relationships with the various MICE/Association stakeholders such as Convention Bureaus, Hotels, DMC?s and Tourism Offices in order to position Emirates as a leading MICE/Association carrier with a global reach.</li>
<li>Work closely with the Global MICE team, the channel- and regional sales managers to manage strategic accounts and ensure that business opportunities are shared across territories with the respective colleagues</li>
<li>Maintain a minimum average weekly call rate to existing and new customer base based on revenue portfolio and account needs as agreed with the Manager Corporate Sales. Update the weekly sales plan in salesforce.com and report outcomes/actions of the sales calls in the system</li>
<li>Develop and implement the agreed marketing and sales plans with all Key Accounts within the segment</li>
<li>Closely monitor revenue results and account potential and recommend and implement actions as necessary to maximize revenue.</li>
<li>Negotiate and put forward incentive and discount agreements for selected accounts; implement the contract and assess effectiveness..</li>
<li>Generate sales leads by using the various business intelligence tools, qualify them and try to convert them into accounts.</li>
<li>Actively investigate and report competitor activity within the territory and consider EK response in coordination with local sales team and Global MICE team.</li>
<li>Act an an Emirates ambassador within in the assigned sales territory and represent Emirates during functions</li>
</ul>
Experience in all aspects of the airline/travel trade sales environment


Job Purpose

To achieve agreed sales revenue targets by developing and maintaining an effective professional liaisons with MICE agents, incentive houses, associations and the various stakeholders in these segments. Help to position Dubai as a global MICE destination and work with the various stakeholders to increase 3rd/4th freedom traffic flows in these segments.


 - Maintain and develop relationships with specified major MICE agents and associations to develop and maximize all revenue opportunities which includes existing revenue and new revenue potential.

 - Build and maintain strong relationships with the various MICE/Association stakeholders such as Convention Bureaus, Hotels, DMC?s and Tourism Offices in order to position Emirates as a leading MICE/Association carrier with a global reach.

 - Work closely with the Global MICE team, the channel- and regional sales managers to manage strategic accounts and ensure that business opportunities are shared across territories with the respective colleagues

 - Maintain a minimum average weekly call rate to existing and new customer base based on revenue portfolio and account needs as agreed with the Manager Corporate Sales. Update the weekly sales plan in salesforce.com and report outcomes/actions of the sales calls in the system

 - Develop and implement the agreed marketing and sales plans with all Key Accounts within the segment

 - Closely monitor revenue results and account potential and recommend and implement actions as necessary to maximize revenue.

 - Negotiate and put forward incentive and discount agreements for selected accounts; implement the contract and assess effectiveness..

 - Generate sales leads by using the various business intelligence tools, qualify them and try to convert them into accounts.

 - Actively investigate and report competitor activity within the territory and consider EK response in coordination with local sales team and Global MICE team.

 - Act an an Emirates ambassador within in the assigned sales territory and represent Emirates during functions


Experience in all aspects of the airline/travel trade sales environment

Senior Sales Executive - Cote d'Ivoire

Job Purpose
At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always&nbsp;Fly Better. As one of the most recognised and admired brands globally, we&rsquo;re driven by innovation, ambition, and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.
Accountable for developing and executing brand and marketing plans for Australia and New Zealand to drive customer growth and brand equity, in alignment with market priorities and under the strategic direction of the Regional Manager Brand &amp; Marketing. The role translates market insights and enterprise strategies into clear briefs that enable integrated campaigns and a seamless customer journey across paid, earned, shared, and owned channels, leveraging Head Office capabilities.
<ul data-pasted="true">
<li>Implement Emirates&rsquo; brand strategy in assigned markets, ensuring alignment with business goals, measurement frameworks, and local dynamics. Adapt regional positioning for consistency and relevance.</li>
<li>Use commercial data, research, and customer insights to guide tactical decisions that drive brand performance and engagement across the customer journey.</li>
<li>Serve as the key liaison between country teams and regional marketing, balancing priorities, fostering collaboration, and supporting strategic alignment for smooth campaign execution.</li>
<li>Deliver marketing plans tailored to local markets, ensuring campaigns are briefed, executed on time and within budget. Manage budgets, monitor performance, and mitigate risks to protect brand integrity.</li>
<li>Stay current on trends across paid, earned, shared, and owned channels; recommend adjustments to keep the brand competitive and relevant.</li>
<li>Collaborate with regional peers to share best practices, contribute to strategies, and suggest process improvements.</li>
<li>Ensure executional excellence and adherence to SOPs for efficient, precise marketing delivery.</li>
</ul>


Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always
Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation, ambition, and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.

Accountable for developing and executing brand and marketing plans for Australia and New Zealand to drive customer growth and brand equity, in alignment with market priorities and under the strategic direction of the Regional Manager Brand &amp; Marketing. The role translates market insights and enterprise strategies into clear briefs that enable integrated campaigns and a seamless customer journey across paid, earned, shared, and owned channels, leveraging Head Office capabilities.


 - Implement Emirates’ brand strategy in assigned markets, ensuring alignment with business goals, measurement frameworks, and local dynamics. Adapt regional positioning for consistency and relevance.

 - Use commercial data, research, and customer insights to guide tactical decisions that drive brand performance and engagement across the customer journey.

 - Serve as the key liaison between country teams and regional marketing, balancing priorities, fostering collaboration, and supporting strategic alignment for smooth campaign execution.

 - Deliver marketing plans tailored to local markets, ensuring campaigns are briefed, executed on time and within budget. Manage budgets, monitor performance, and mitigate risks to protect brand integrity.

 - Stay current on trends across paid, earned, shared, and owned channels; recommend adjustments to keep the brand competitive and relevant.

 - Collaborate with regional peers to share best practices, contribute to strategies, and suggest process improvements.

 - Ensure executional excellence and adherence to SOPs for efficient, precise marketing delivery.


Brand and Marketing Manager - Australia and New Zealand

Job Purpose
The Emirates Line Maintenance team supports the operation of our global fleet of A380 and B777. Our technicians ensure expert servicing, repairs, and unscheduled maintenance&mdash;always prioritizing safety, regulatory compliance, and on-time performance.
The Aircraft Technician is responsible for carrying out maintenance tasks on Emirates and third party aircraft and components in accordance with laid down procedures and regulations. The Aircraft Technician will work as part of a team under the direction and guidance of the assigned Licensed Aircraft Engineer within the trade disciplines for which they have been trained. 
Job Outline:
<ul>
<li>To carry out routine aircraft/engine/component servicing/ maintenance and/or approved structural repairs compliant to manufacturers procedures whilst observing all safety procedures for fluid replenishment, aircraft refuelling, aircraft systems charging/servicing as required.</li>
<li>To complete any component replacement and other maintenance activities as directed by immediate supervisor. This will include the ability to obtain and understand Aircraft Maintenance Manual (AMM), Illustrated Parts catalogue (IPC), Component Maintenance Manual (CMM) or other approved documentation required to carry out this task.</li>
<li>Assist Licensed Aircraft Engineers in Walk around Checks on arrival and prior to departure as directed by the assigned engineer, in trouble shooting, defect rectifications and carrying out modifications while also performing instructions contained in job card.</li>
<li>Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. This includes being aware and communicating safety shortfalls. To avoid FOD will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and that toolboxes are regularly audited, maintained and kept clean.</li>
<li>Should be fully conversant with airport safety regulations including holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to comply.</li>
<li>Work closely with supervisor, through the PM review system to agree on development plans including training, strengths and weaknesses and time frames for completion. Grooming standards maintained and attendance to be maintained.</li>
<li>Ensure prompt attendance to all allocated tasks with the intent to maximize the ground time and avoid operational delays/disruptions. This will include obtaining aircraft/ component status brief from LAEs/ reports and preparing accordingly. Should be able to communicate any aircraft/ component/ structural defects found to the LAE in an expedient manner and ensure during shift handovers all required information is clearly passed to the staff taking over before leaving the said aircraft/ workshop.</li>
<li>Must be able to assist and perform Station Stores &amp; Materials updating and audits as required to ensure the station is in compliance with all Engineering Quality Compliances.</li>
</ul>
Qualification
Qualifications &amp; Experience:
<ul>
<li>Apprenticeship in Aircraft Maintenance.</li>
<li>Must have significant experience post basic training in an Aircraft Maintenance environment or significant experience in Line Maintenance or Base Maintenance.&nbsp;</li>
<li>Training with a reputable airline or an approved aircraft maintenance organisation or holding an Engineering Aircraft Maintenance License with several years of experience is an advantage, though not necessarily required. </li>
</ul>
&nbsp;Knowledge/skills:
<ul>
<li>Must have thorough knowledge on technical skills, A/C systems, general servicing inspection techniques, and safety practices, and be able to determine that any tooling used is serviceable and appropriate for the task and should be able to understand and use specialised tooling where required.</li>
<li>Should be fully conversant with both airport safety regulations, including holding and maintaining an airport driving permit, and airport manoeuvring area requirements and be able to comply.</li>
<li>Must have the ability to read, write and converse fluently in English.</li>
</ul>
Technicians of non-aviation industry standards will not be accepted and only applicants with the legal right to work and live in Australia unrestricted will be considered.
Before clicking the 'Apply' button, please have your CV and Apprenticeship Certificate ready for upload as part of your application process.&nbsp;

Salary &amp; benefits
Our global airline connects people to new places, experiences, and cultures across six continents, and our route network is expanding all the time.
By joining Emirates, you&rsquo;ll receive a competitive salary along with benefits such as discounted travel and subsidised private health insurance. Beyond the financial benefits, we provide comprehensive training programs to support professional growth, recognise outstanding contributions through our employee reward and recognition program and promote a diverse and inclusive workplace with employees from over 170 nationalities.&nbsp; 
Opportunity awaits.&nbsp;


Job Purpose

The Emirates Line Maintenance team supports the operation of our global fleet of A380 and B777. Our technicians ensure expert servicing, repairs, and unscheduled maintenance—always prioritizing safety, regulatory compliance, and on-time performance.

The Aircraft Technician is responsible for carrying out maintenance tasks on Emirates and third party aircraft and components in accordance with laid down procedures and regulations. The Aircraft Technician will work as part of a team under the direction and guidance of the assigned Licensed Aircraft Engineer within the trade disciplines for which they have been trained.



Job Outline:


 - To carry out routine aircraft/engine/component servicing/ maintenance and/or approved structural repairs compliant to manufacturers procedures whilst observing all safety procedures for fluid replenishment, aircraft refuelling, aircraft systems charging/servicing as required.

 - To complete any component replacement and other maintenance activities as directed by immediate supervisor. This will include the ability to obtain and understand Aircraft Maintenance Manual (AMM), Illustrated Parts catalogue (IPC), Component Maintenance Manual (CMM) or other approved documentation required to carry out this task.

 - Assist Licensed Aircraft Engineers in Walk around Checks on arrival and prior to departure as directed by the assigned engineer, in trouble shooting, defect rectifications and carrying out modifications while also performing instructions contained in job card.

 - Participate and promote in creating a safety culture in an effort to minimize accidents and highlight deficiencies/failures that can lead to such accidents. Ensure all work locations are kept clean and excellent housekeeping conditions are maintained. This includes being aware and communicating safety shortfalls. To avoid FOD will be vigilant in ensuring work areas (including the ramp), vehicles, stands, lockers and that toolboxes are regularly audited, maintained and kept clean.

 - Should be fully conversant with airport safety regulations including holding and maintaining an airport driving permit. Should be fully conversant with airport manoeuvring area requirements and be able to comply.

 - Work closely with supervisor, through the PM review system to agree on development plans including training, strengths and weaknesses and time frames for completion. Grooming standards maintained and attendance to be maintained.

 - Ensure prompt attendance to all allocated tasks with the intent to maximize the ground time and avoid operational delays/disruptions. This will include obtaining aircraft/ component status brief from LAEs/ reports and preparing accordingly. Should be able to communicate any aircraft/ component/ structural defects found to the LAE in an expedient manner and ensure during shift handovers all required information is clearly passed to the staff taking over before leaving the said aircraft/ workshop.

 - Must be able to assist and perform Station Stores &amp; Materials updating and audits as required to ensure the station is in compliance with all Engineering Quality Compliances.


Qualification

Qualifications &amp; Experience:


 - Apprenticeship in Aircraft Maintenance.

 - Must have significant experience post basic training in an Aircraft Maintenance environment or significant experience in Line Maintenance or Base Maintenance.


 - Training with a reputable airline or an approved aircraft maintenance organisation or holding an Engineering Aircraft Maintenance License with several years of experience is an advantage, though not necessarily required.





Knowledge/skills:


 - Must have thorough knowledge on technical skills, A/C systems, general servicing inspection techniques, and safety practices, and be able to determine that any tooling used is serviceable and appropriate for the task and should be able to understand and use specialised tooling where required.

 - Should be fully conversant with both airport safety regulations, including holding and maintaining an airport driving permit, and airport manoeuvring area requirements and be able to comply.

 - Must have the ability to read, write and converse fluently in English.


Technicians of non-aviation industry standards will not be accepted and only applicants with the legal right to work and live in Australia unrestricted will be considered.

Before clicking the 'Apply' button, please have your CV and Apprenticeship Certificate ready for upload as part of your application process.




Salary &amp; benefits

Our global airline connects people to new places, experiences, and cultures across six continents, and our route network is expanding all the time.

By joining Emirates, you’ll receive a competitive salary along with benefits such as discounted travel and subsidised private health insurance. Beyond the financial benefits, we provide comprehensive training programs to support professional growth, recognise outstanding contributions through our employee reward and recognition program and promote a diverse and inclusive workplace with employees from over 170 nationalities.




Opportunity awaits.


Aircraft Technician - Line Maintenance - Melbourne

Latest jobs

Job Purpose
Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa &amp; health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained. Retail Office only - Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales. - Support the Customer Sales &amp; Service Team Leader on closing the end of day sales and banking monies received. - Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.
To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives. 
Qualifications: 
<ul>
<li>To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial&nbsp;</li>
</ul>
Knowledge/Skills:
<ul>
<li>Educated to at least GCSE or O Level standard or equivalent. 2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism.&nbsp;</li>
</ul>
Knowledge/skills: 
<ul>
<li>PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.&nbsp;</li>
</ul>
Other languages besides English: 
<ul>
<li>As some Contact Centres deal with multi - lingual calls, fluency in a required language will be advantageous.&nbsp;</li>
</ul>
Please note that you must have the right to live and work in Tunisia.&nbsp;

Qualification
<ul>
<li>Please note that you must have the right to live and work in Tunisia&nbsp;</li>
</ul>
Salary &amp; benefits
<ul>
<li>Competitive Salary&nbsp;</li>
</ul>


Job Purpose

Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa &amp; health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained. Retail Office only - Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales. - Support the Customer Sales &amp; Service Team Leader on closing the end of day sales and banking monies received. - Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.

To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial objectives.



Qualifications: 


 - To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual, station and network Commercial



Knowledge/Skills:


 - Educated to at least GCSE or O Level standard or equivalent. 2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism.



Knowledge/skills: 


 - PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.



Other languages besides English: 


 - As some Contact Centres deal with multi - lingual calls, fluency in a required language will be advantageous.



Please note that you must have the right to live and work in Tunisia.




Qualification


 - Please note that you must have the right to live and work in Tunisia



Salary &amp; benefits


 - Competitive Salary



Customer Sales and Services Agent - Tunisia

Job Purpose
A winner of more than 500 international awards, Emirates operates one of the aviation world&rsquo;s youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.&nbsp;
Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.
<ul>
<li>Handle denied boarding situations including implementation of &ldquo;Options&rdquo; scheme and appropriate Compensation procedures (as per Emirates Policy) in order to retain customer confidence and loyalty.</li>
<li>Offer the full range of Emirates products and services to all passengers to maximise ticketing revenue.</li>
<li>Issue tickets, EMD/EBT make/amend reservations as and when necessary. Re-issue tickets and recalculate fares for passengers changing itinerary and make any additional collections as required.</li>
<li>Complete daily ticket sales returns and assist with banking duties as requested.</li>
<li>Handle rebooking of flights, accommodate and issue FIM&rsquo;s in the event of disruptions for EK and other airlines and ensure a high standard of customer service is maintained at all times.</li>
<li>Assume responsibilities of the Ticket Desk Supervisors in their absence to ensure the Ticket Desk is operated efficiently and a professional ticketing service if provided to the passengers</li>
<li>Assist other Airport Services team members as and when required in a multi skilled work environment, to ensure a seamless and efficient customer service to passengers.</li>
<li>Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or other senior staff on duty.</li>
<li>Monitor and clear Reservation queues/ CDS/ issuance of ETA&rsquo;s/ book STPC, where applicable </li>
</ul>
Qualification
Qualifications/Experience
<ul>
<li>&lsquo;O&rsquo; Level or equivalent</li>
<li>Given the specific requirements at outstations, a minimum of 3 years&acute; experience is required in travel agency or within airline ticketing</li>
<li>Good knowledge experience of a major Computer Reservations Systems with auto ticketing preferred and Proficient in MS Office applications.&nbsp;</li>
<li>Keen interest in the hospitality industry an advantage</li>
<li>Fluent in written and spoken English and German</li>
</ul>
Information
<ul>
<li>Applications from staff who have not completed 12 months&rsquo; service in their current position will not be considered.</li>
<li>Candidates must have the legal right to live and work in Germany. The Company will not assist with obtaining work permits. </li>
</ul>
Salary &amp; benefits
<ul>
<li>Competitive Salary</li>
</ul>


Job Purpose

A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.


Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.


 - Handle denied boarding situations including implementation of “Options” scheme and appropriate Compensation procedures (as per Emirates Policy) in order to retain customer confidence and loyalty.

 - Offer the full range of Emirates products and services to all passengers to maximise ticketing revenue.

 - Issue tickets, EMD/EBT make/amend reservations as and when necessary. Re-issue tickets and recalculate fares for passengers changing itinerary and make any additional collections as required.

 - Complete daily ticket sales returns and assist with banking duties as requested.

 - Handle rebooking of flights, accommodate and issue FIM’s in the event of disruptions for EK and other airlines and ensure a high standard of customer service is maintained at all times.

 - Assume responsibilities of the Ticket Desk Supervisors in their absence to ensure the Ticket Desk is operated efficiently and a professional ticketing service if provided to the passengers

 - Assist other Airport Services team members as and when required in a multi skilled work environment, to ensure a seamless and efficient customer service to passengers.

 - Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or other senior staff on duty.

 - Monitor and clear Reservation queues/ CDS/ issuance of ETA’s/ book STPC, where applicable




Qualification

Qualifications/Experience


 - ‘O’ Level or equivalent

 - Given the specific requirements at outstations, a minimum of 3 years´ experience is required in travel agency or within airline ticketing

 - Good knowledge experience of a major Computer Reservations Systems with auto ticketing preferred and Proficient in MS Office applications.


 - Keen interest in the hospitality industry an advantage

 - Fluent in written and spoken English and German


Information


 - Applications from staff who have not completed 12 months’ service in their current position will not be considered.

 - Candidates must have the legal right to live and work in Germany. The Company will not assist with obtaining work permits.




Salary &amp; benefits


 - Competitive Salary


Senior Ticket Desk Agent

Job Purpose
To communicate product information, provide a high level of customer service to the travel trade and airline customers, and to provide relevant reports, thereby contributing to the team's delivery of set targets and annual business objectives.
Must be able to live and work in South Africa.
<ul>
<li data-pasted="true">Visit clients, along with the sales team, and jointly provide information on new products and answer product related queries.</li>
<li>Ensure that the queries raised are addressed and timely feedback is given to clients, and highlight any required corrective action to the sales team.</li>
<li>Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.</li>
<li>Liaise with the sales team in order to execute agreed marketing and sales strategies and assist with organising trade events.</li>
<li>Communicate information on products, using agreed communication methods, including information on airline frequent flyer programs, to build and retain brand loyalty.</li>
<li>Consolidate and analyse market and competitive intelligence obtained through various sources, and report back to the Sales team on the findings.</li>
<li>Liaise with the relevant managers within dnata and the airline to obtain pricing approvals, handle group movements, fare, Global Distribution System and system updates. Organize the required training and system accesses.</li>
<li>Provide timely reports and analysis as required, to support the department business plan.</li>
<li>Perform relevant administrative duties to support the team.</li>
</ul>

Qualification:
<ul>
<li>Grade 12 or equivalent </li>
</ul>
Experience:
<ul>
<li>Customer Service/Customer Relations 3+ years</li>
<li>Preferable work experience in an Airline or Travel Agency </li>
</ul>
Skills:
<ul>
<li>Basic fares and ticketing qualification from a recognised institute or airline.</li>
<li>Knowledge of fare construction and ticketing with an understanding of Computerised Reservation Systems (CRS)/MARS/Galileo/Sabre.</li>
<li>Knowledge of MS Office packages.</li>
<li>Knowledge of world geography.</li>
</ul>
​Must be able to live and work in South Africa.

Salary &amp; benefits
<ul>
<li>Market related</li>
</ul>


Job Purpose

To communicate product information, provide a high level of customer service to the travel trade and airline customers, and to provide relevant reports, thereby contributing to the team's delivery of set targets and annual business objectives.

Must be able to live and work in South Africa.


 - Visit clients, along with the sales team, and jointly provide information on new products and answer product related queries.

 - Ensure that the queries raised are addressed and timely feedback is given to clients, and highlight any required corrective action to the sales team.

 - Establish direct contact with key personal in all agencies and accounts handled by the sales executives and network effectively to promote and offer services of the airline.

 - Liaise with the sales team in order to execute agreed marketing and sales strategies and assist with organising trade events.

 - Communicate information on products, using agreed communication methods, including information on airline frequent flyer programs, to build and retain brand loyalty.

 - Consolidate and analyse market and competitive intelligence obtained through various sources, and report back to the Sales team on the findings.

 - Liaise with the relevant managers within dnata and the airline to obtain pricing approvals, handle group movements, fare, Global Distribution System and system updates. Organize the required training and system accesses.

 - Provide timely reports and analysis as required, to support the department business plan.

 - Perform relevant administrative duties to support the team.




Qualification:


 - Grade 12 or equivalent




Experience:


 - Customer Service/Customer Relations 3+ years

 - Preferable work experience in an Airline or Travel Agency




Skills:


 - Basic fares and ticketing qualification from a recognised institute or airline.

 - Knowledge of fare construction and ticketing with an understanding of Computerised Reservation Systems (CRS)/MARS/Galileo/Sabre.

 - Knowledge of MS Office packages.

 - Knowledge of world geography.


​Must be able to live and work in South Africa.



Salary &amp; benefits


 - Market related


Senior Sales Support Assistant

Job Purpose
At Emirates, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. &nbsp;Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as Technical Product Manager.&nbsp;
Join our Technical Product Management team, where we build effective technology products and services that our customers love. We offer a mix of B2B and B2C products and services in domains such as Digital, Airline and Airport Operations, Group Services, and Commercial. Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply &nbsp;and to contribute to the innovation and excellence at Emirates Group.
As a Technical Product Manager, you will support the delivery of technology products and solutions and ensure the effectiveness of all technology features aligned to the Product&rsquo;s vision and roadmap. Lead a team of Technical Product Owners (TPO) to understand, assess, and decompose prioritised initiatives into Technical Features within engineering team backlogs, focusing on MVP (Minimum Viable Product). You will have experience of Crew Management systems or knowledge of Crew Engagement and Operations processes such as the overall Crew Journey including Crew Training, compliance and qualification tracking, preferably within a large international airline or a service provider to airlines and/or aviation companies.


Job Purpose

At Emirates, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers ‘Fly Better’. 
Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as Technical Product Manager.


Join our Technical Product Management team, where we build effective technology products and services that our customers love. We offer a mix of B2B and B2C products and services in domains such as Digital, Airline and Airport Operations, Group Services, and Commercial. Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply 
and to contribute to the innovation and excellence at Emirates Group.

As a Technical Product Manager, you will support the delivery of technology products and solutions and ensure the effectiveness of all technology features aligned to the Product’s vision and roadmap. Lead a team of Technical Product Owners (TPO) to understand, assess, and decompose prioritised initiatives into Technical Features within engineering team backlogs, focusing on MVP (Minimum Viable Product). You will have experience of Crew Management systems or knowledge of Crew Engagement and Operations processes such as the overall Crew Journey including Crew Training, compliance and qualification tracking, preferably within a large international airline or a service provider to airlines and/or aviation companies.

Technical Product Manager - Airline Operations

Job Purpose
<ul>
<li>Effectively handle and investigate customer complaints and respond to customers in a personalised, empathetic and professional manner, to regain customer confidence, restore the reputation of the Emirates and ensure repeat business.</li>
<li>Recommend appropriate compensation or service recovery and manage the file to a successful resolution.</li>
<li>Thank customers who have sent complimentary letters and ensure relevant departments are informed.</li>
<li>Ensure communication with customers is within service level agreements i.e., communicating with the passengers keeping them informed of progress through to resolution within agreed departmental deadlines.&nbsp; &nbsp;</li>
<li>Send appropriate interim replies when the investigation is ongoing, so that the passenger is aware of the status of the complaint.</li>
<li>Investigate with the departments concerned worldwide and a range of operational systems to determine the cause of the complaint.</li>
<li>Where required, consult with Group Legal, Corporate Communications, Group Insurance and Commercial departments on those cases requiring a carefully considered business approach.</li>
<li>Escalate sensitive cases to the attention of your manager for discussion and direction.</li>
<li>Identify service product flaws and service shortfalls that occur regularly and advise your line manager so that product changes and service delivery improvements can be recommended to Head Office.</li>
<li>Achieve departmental targets whilst maintaining established quality standards </li>
</ul>
Qualification
<ul>
<li>Educated to &lsquo;A&rsquo; Level standard or equivalent.</li>
<li>Experience in a front line, customer contact position.</li>
<li>Proven advanced level of Commercial letter writing.</li>
<li>Knowledge of Airport, Reservations, Ticketing and Baggage systems is essential</li>
<li>A positive personality with a willingness to learn. Flexibility to meet the changing needs of the business.</li>
<li>Ability to remain calm and confident under pressure.</li>
<li>Fluent in written and spoken English.&nbsp;</li>
</ul>

Critical Competencies
<ul>
<li>Delivering</li>
<li>Drive</li>
<li>Open to Opportunity</li>
<li>Collaboration</li>
<li>Business Thinking</li>
</ul>

Information
<ul>
<li>Candidates must have the legal right to live and work in the UK.</li>
<li>Flexible location: Position may be based in either the London Town Office or in the Manchester Contact Centre. </li>
</ul>
Salary &amp; benefits
Competitive Salary
<ul>
<li>Travel Allowance</li>
<li>Meal Allowance</li>
<li>Profit share eligibility</li>
</ul>


Job Purpose


 - Effectively handle and investigate customer complaints and respond to customers in a personalised, empathetic and professional manner, to regain customer confidence, restore the reputation of the Emirates and ensure repeat business.

 - Recommend appropriate compensation or service recovery and manage the file to a successful resolution.

 - Thank customers who have sent complimentary letters and ensure relevant departments are informed.

 - Ensure communication with customers is within service level agreements i.e., communicating with the passengers keeping them informed of progress through to resolution within agreed departmental deadlines.
 


 - Send appropriate interim replies when the investigation is ongoing, so that the passenger is aware of the status of the complaint.

 - Investigate with the departments concerned worldwide and a range of operational systems to determine the cause of the complaint.

 - Where required, consult with Group Legal, Corporate Communications, Group Insurance and Commercial departments on those cases requiring a carefully considered business approach.

 - Escalate sensitive cases to the attention of your manager for discussion and direction.

 - Identify service product flaws and service shortfalls that occur regularly and advise your line manager so that product changes and service delivery improvements can be recommended to Head Office.

 - Achieve departmental targets whilst maintaining established quality standards




Qualification


 - Educated to ‘A’ Level standard or equivalent.

 - Experience in a front line, customer contact position.

 - Proven advanced level of Commercial letter writing.

 - Knowledge of Airport, Reservations, Ticketing and Baggage systems is essential

 - A positive personality with a willingness to learn. Flexibility to meet the changing needs of the business.

 - Ability to remain calm and confident under pressure.

 - Fluent in written and spoken English.





Critical Competencies


 - Delivering

 - Drive

 - Open to Opportunity

 - Collaboration

 - Business Thinking




Information


 - Candidates must have the legal right to live and work in the UK.

 - Flexible location: Position may be based in either the London Town Office or in the Manchester Contact Centre.




Salary &amp; benefits

Competitive Salary


 - Travel Allowance

 - Meal Allowance

 - Profit share eligibility


Customer Affairs Officer London/Manchester

Job Purpose
At&nbsp;Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as an&nbsp;Tecnical Product Owner - Reservations.&nbsp;
The&nbsp;Technical Product Owner&nbsp;(TPO) will be the front door to multiple product engineering teams, owning the backlogs of work spread across feature, function, non-functional (NFR), BAU, Technical Debt, spikes, and ceremonies. Leading and empowering their teams, the TPO acts as a voice of the customer, partnering with business counterparts to lead the lifecycle for designated technology products and the underlying applications in their domain. They are accountable for enabling the business to achieve its objectives &amp; strategic outcomes from concept through to operations. 
In this role, you will:
<ul>
<li data-pasted="true">Be Responsible for the story content, acceptance criteria definition, and end story "sign off" across team backlogs, ensuring prepared on time for future PIs, refined frequently with the entire team, and prioritised accordingly in alignment with other team backlogs.</li>
<li>Ensures Technical Debt and Non-functional requirements are captured, refined, and prioritised across all sprints.</li>
<li>Captures additional BAU, Ceremony, and Spike activities, and incorporates them into team backlogs, within the boundaries of available capacity.</li>
<li>Prepare contribution to PI demo, in conjunction with other applicable Product Owners.</li>
<li>Maintain the quality and integrity of features within their technical and team boundaries, ensuring identification and contribution of risks and dependencies back to the Product Portfolio backlog.</li>
<li>Attends and contributes to key Product Management meetings, in particular PI Planning.</li>
<li>Defines metrics to measure the success and performance of prioritised work, ensuring any further. BAU iterations can be proposed and prioritised accordingly within the boundaries of available capacity.</li>
<li>Participates in establishing and growing a community of Product Owners, building an identity for the role, focusing on collaboration, and identifying opportunities for improvement and growth.</li>
<li>Contribute to the Product Management Communities and their continual evolution to help drive efficient practices and empowered teams.</li>
<li>Working with your team(s) to identify and capture team-driven innovation ideas, consolidating across peer groups for playback up to the TPM (Technical Product Manager) community. </li>
</ul>
Qualification
To be considered for this role, you must meet the below requirements:
<ul>
<li>Degree or honours (12+3 or equivalent).</li>
<li>5+ years of experience in Information Technology or other. </li>
</ul>
Knowledge/Skills:
<ul>
<li data-pasted="true">Operations Research, Marketing Science, Information Systems, e-Commerce, or a combination of industry certification and 5+ years of relevant experience.</li>
<li>Global Product (CSPO/SAFe/PSPO) trained and certified.</li>
<li>2+ years of practical experience working as a Product Owner/Manager, in a 'team-facing' capacity, with a proven record of driving discernible change and delivery at pace.</li>
<li>Whilst not essential, some experience of working within a Scaled Agile framework, across multiple initiatives and circa 50+ teams.</li>
<li>Demonstrated technical or domain expertise, utilising a depth and breadth of knowledge and practical experience within the specific domain or technical area. Stays up to date with regulatory and other changes in the technical area, and understands how they apply to the Emirates group.</li>
<li>Well-versed with the tools for the Product Management aspects of software delivery.</li>
<li>Strong and concise communicator at peer, line, and stakeholder levels.</li>
<li>Builds strong relationships with peers and team members.</li>
<li>Appetite for building and identifying value, with a customer centric mind-set. </li>
</ul>
Leadership Role:&nbsp;Yes&nbsp; 
Salary &amp; benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That&rsquo;s on top of transport benefits, life insurance, and more. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website&nbsp;<a href="https://www.emirates.com/careers" target="_blank" data-fr-linked="true" data-pasted="true" rel="noopener">www.emirates.com/careers</a>


Job Purpose

At
Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as an
Tecnical Product Owner - Reservations.


The
Technical Product Owner
(TPO) will be the front door to multiple product engineering teams, owning the backlogs of work spread across feature, function, non-functional (NFR), BAU, Technical Debt, spikes, and ceremonies. Leading and empowering their teams, the TPO acts as a voice of the customer, partnering with business counterparts to lead the lifecycle for designated technology products and the underlying applications in their domain. They are accountable for enabling the business to achieve its objectives &amp; strategic outcomes from concept through to operations.



In this role, you will:


 - Be Responsible for the story content, acceptance criteria definition, and end story "sign off" across team backlogs, ensuring prepared on time for future PIs, refined frequently with the entire team, and prioritised accordingly in alignment with other team backlogs.

 - Ensures Technical Debt and Non-functional requirements are captured, refined, and prioritised across all sprints.

 - Captures additional BAU, Ceremony, and Spike activities, and incorporates them into team backlogs, within the boundaries of available capacity.

 - Prepare contribution to PI demo, in conjunction with other applicable Product Owners.

 - Maintain the quality and integrity of features within their technical and team boundaries, ensuring identification and contribution of risks and dependencies back to the Product Portfolio backlog.

 - Attends and contributes to key Product Management meetings, in particular PI Planning.

 - Defines metrics to measure the success and performance of prioritised work, ensuring any further. BAU iterations can be proposed and prioritised accordingly within the boundaries of available capacity.

 - Participates in establishing and growing a community of Product Owners, building an identity for the role, focusing on collaboration, and identifying opportunities for improvement and growth.

 - Contribute to the Product Management Communities and their continual evolution to help drive efficient practices and empowered teams.

 - Working with your team(s) to identify and capture team-driven innovation ideas, consolidating across peer groups for playback up to the TPM (Technical Product Manager) community.




Qualification

To be considered for this role, you must meet the below requirements:


 - Degree or honours (12+3 or equivalent).

 - 5+ years of experience in Information Technology or other.




Knowledge/Skills:


 - Operations Research, Marketing Science, Information Systems, e-Commerce, or a combination of industry certification and 5+ years of relevant experience.

 - Global Product (CSPO/SAFe/PSPO) trained and certified.

 - 2+ years of practical experience working as a Product Owner/Manager, in a 'team-facing' capacity, with a proven record of driving discernible change and delivery at pace.

 - Whilst not essential, some experience of working within a Scaled Agile framework, across multiple initiatives and circa 50+ teams.

 - Demonstrated technical or domain expertise, utilising a depth and breadth of knowledge and practical experience within the specific domain or technical area. Stays up to date with regulatory and other changes in the technical area, and understands how they apply to the Emirates group.

 - Well-versed with the tools for the Product Management aspects of software delivery.

 - Strong and concise communicator at peer, line, and stakeholder levels.

 - Builds strong relationships with peers and team members.

 - Appetite for building and identifying value, with a customer centric mind-set.




Leadership Role:
Yes




Salary &amp; benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance, and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website
www.emirates.com/careers

Technical Product Owner - Reservation

Job Purpose
A winner of more than 500 international awards, Emirates operates one of the aviation world&rsquo;s youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.
Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.
<ul>
<li>Deploy available resources to best advantage in order to satisfy Customer and operational requirements arising during each duty period.&nbsp;</li>
<li>Analyze anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimized and the customer service levels are not impacted.</li>
<li>Ensure that Handling Agent, caterers and other service providers are fully briefed regarding Emirates&rsquo; requirements for the day&rsquo;s operation including any special handling and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our customers.</li>
<li>Control expenditure on damage baggage replacement and lost baggage claims. &nbsp; Delegate some of the baggage claims processing to the Supervisors/ASAs, to ensure all of the baggage services aspects are processed effectively and in a timely manner.</li>
<li>Assist the Airport Services Manager in preparing and maintaining the staff duty roster and in preparing the staff annual leave plan as necessary and ensure staffing levels are optimized. &nbsp;</li>
<li>Undertake various administrative duties delegated by Airport Services Manager including attending various meetings as directed and ensure Emirates interests/requirements are appropriately represented at such meetings.</li>
<li>Assist the ASM in Employee Regulation Programme and in conducting staff performance reviews in line with Performance Matters (i.e. setting staff&rsquo;s objectives and development plan) and support, coach and guide staff members to ensure maintenance of customer service and other standards such as grooming.</li>
<li>Manage and administer all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (revenue documents, cargo, handling reports etc.) in order to safeguard revenues; operational data and avoid discrepancies.</li>
<li>Monitoring of all operational units (Customer Services, Ramp and Lounge). Establish a regular reporting mechanism to ensure there is a timely and consistent monitoring of service delivery, across operations. Monitor KPI&rsquo;s for service performance and ensure that these KPI&rsquo;s are met consistently by each unit.&nbsp;</li>
<li>Under take projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures thereby improving efficiency and quality of service delivered at the station. Assist ASM in ERP (Emergency Response Planning) and other related tasks.&nbsp;</li>
<li>Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to, internally and by relevant service providers.&nbsp;</li>
<li>Promote a continuously improving culture of safety, with open reporting of safety deficiencies, human factor issues and compliance with local laws to uphold the delivery of safe and secure operations.</li>
<li>Adhere to the relevant health and safety requirements and safe working practices applicable to their employment.</li>
</ul>


Job Purpose

A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.

Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.


 - Deploy available resources to best advantage in order to satisfy Customer and operational requirements arising during each duty period.


 - Analyze anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimized and the customer service levels are not impacted.

 - Ensure that Handling Agent, caterers and other service providers are fully briefed regarding Emirates’ requirements for the day’s operation including any special handling and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our customers.

 - Control expenditure on damage baggage replacement and lost baggage claims. 
 Delegate some of the baggage claims processing to the Supervisors/ASAs, to ensure all of the baggage services aspects are processed effectively and in a timely manner.

 - Assist the Airport Services Manager in preparing and maintaining the staff duty roster and in preparing the staff annual leave plan as necessary and ensure staffing levels are optimized. 


 - Undertake various administrative duties delegated by Airport Services Manager including attending various meetings as directed and ensure Emirates interests/requirements are appropriately represented at such meetings.

 - Assist the ASM in Employee Regulation Programme and in conducting staff performance reviews in line with Performance Matters (i.e. setting staff’s objectives and development plan) and support, coach and guide staff members to ensure maintenance of customer service and other standards such as grooming.

 - Manage and administer all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (revenue documents, cargo, handling reports etc.) in order to safeguard revenues; operational data and avoid discrepancies.

 - Monitoring of all operational units (Customer Services, Ramp and Lounge). Establish a regular reporting mechanism to ensure there is a timely and consistent monitoring of service delivery, across operations. Monitor KPI’s for service performance and ensure that these KPI’s are met consistently by each unit.


 - Under take projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures thereby improving efficiency and quality of service delivered at the station. Assist ASM in ERP (Emergency Response Planning) and other related tasks.


 - Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to, internally and by relevant service providers.


 - Promote a continuously improving culture of safety, with open reporting of safety deficiencies, human factor issues and compliance with local laws to uphold the delivery of safe and secure operations.

 - Adhere to the relevant health and safety requirements and safe working practices applicable to their employment.

At Emirates, we believe it is important that we reward our colleagues for helping us to be the largest and one of the most successful airlines in the world. Some of the benefits you can look forward to include a competitive basic salary along with allowances including shift pay, transport and meal allowances. Every November we will reward you with a guaranteed bonus and each May we operate a non contractual profit share scheme. Of course we want to make sure are happy and healthy so we have a host of benefits, such as private medical insurance, a health cash plan, employee assistance programmes and generous annual leave benefits available to you from day one. You will also be able to spend your time off travelling the world as you will have access to discounted flights and hotels all around the world.

Airport Services Officer

Job Purpose
Are you a motivated and technically proficient pilot who delivers excellence? We&rsquo;re looking for First Officers to join our growing team.
When you join the Emirates Group, you&rsquo;ll be working in a fast-paced environment and quickly develop alongside a team of professionals with diverse skills, expertise, and knowledge from all over the world. As you grow your career with us, you also enjoy a comprehensive pay and benefits package with lots of opportunities for you to explore the world. 
Total Pay and Benefits Package
Enjoy a tax-free annual total package of up to AED 900,000 (USD 245,000).
This includes:
<ul>
<li>Annual take-home cash: AED 385,000 (USD 105,000), comprising annualised basic salary and flying pay</li>
<li>Monthly take-home cash: AED 32,100 (USD 8,750), based on an average of 85 flying hours</li>
<li>Company-provided accommodation with utilities</li>
<li>Education allowance of AED 52,250 for primary and AED 79,750 for secondary education (up to 3 children)</li>
<li>Annual leave entitlement of 42 calendar days</li>
<li>Confirmed annual leave tickets for you and your dependents, upgradeable to Business Class</li>
<li>Access to Emirates Platinum card offering exclusive retail, leisure and services discounts</li>
<li>Concessional travel benefits for you and eligible dependents</li>
<li>Provident (pension) scheme employer contribution</li>
<li>Comprehensive medical, life, and accident insurance</li>
<li>Eligibility for an annual profit share based on company performance </li>
</ul>
Qualification
To become a first officer, you will need a minimum of 2,000 hours total flying time. More experienced first officers, with 4,000+ hours, can expect an enhanced salary package. 
B777
<ul>
<li>Minimum of 2,000 hours total flying time on &ge; 20T Jet (excluding P3, rotary, and single/multi-engine piston aircraft)</li>
<li>Minimum of 1,000 hours on Boeing Type</li>
<li>Currently flying Boeing Type</li>
<li>Minimum 150 hours within the past 12 months on type</li>
<li>A valid ICAO ATPL &amp; matching Authority Class 1 Medical certificate</li>
<li>ICAO English Level 4 or above </li>
</ul>
A380 &amp; A350:
<ul>
<li>Minimum of 2,000 hours total flying time on &ge; 50T Jet (excluding P3, rotary, and single/multi-engine piston aircraft)</li>
<li>Minimum of 1,000 hours on Airbus FBW</li>
<li>Currently flying Airbus FBW</li>
<li>Minimum 150 hours within the past 12 months on type</li>
<li>A valid ICAO ATPL &amp; matching Authority Class 1 Medical certificate</li>
<li>ICAO English Level 4 or above </li>
</ul>
Enhanced Package Criteria:
<ul>
<li>4,000 hours total flying time on &ge; 20T Jet (excluding P3 &amp; rotary)</li>
<li>Minimum of 2,000 hours total flying time on &ge; 50T Jet</li>
<li>ICAO English Level 5 or above</li>
</ul>

For those pilots who meet the above criteria and hold a frozen ATPL:
Pilots with Frozen ATPL (CPL + ATPL Theory exams completed) can be invited for assessment on the provision that they agree to our FATPL terms and conditions. 
Please make sure you attach these documents to your online application:
<ul>
<li>CV</li>
<li>Passport</li>
<li>ATPL with the type-rating for the aircraft you currently fly (If holding a Frozen ATPL, you are required to upload:</li>
<li>CPL</li>
<li>ATPL Theory Exams successfully completed)</li>
<li>Class 1 medical certificate with no limitations (except visual corrections) </li>
</ul>
Salary &amp; benefits
We offer a competitive total remuneration package, paid tax free in Dubai. You can find out more about our airline, our employee benefits and living in Dubai on our careers website.


Job Purpose

Are you a motivated and technically proficient pilot who delivers excellence? We’re looking for First Officers to join our growing team.

When you join the Emirates Group, you’ll be working in a fast-paced environment and quickly develop alongside a team of professionals with diverse skills, expertise, and knowledge from all over the world. As you grow your career with us, you also enjoy a comprehensive pay and benefits package with lots of opportunities for you to explore the world.



Total Pay and Benefits Package

Enjoy a tax-free annual total package of up to AED 900,000 (USD 245,000).

This includes:


 - Annual take-home cash: AED 385,000 (USD 105,000), comprising annualised basic salary and flying pay

 - Monthly take-home cash: AED 32,100 (USD 8,750), based on an average of 85 flying hours

 - Company-provided accommodation with utilities

 - Education allowance of AED 52,250 for primary and AED 79,750 for secondary education (up to 3 children)

 - Annual leave entitlement of 42 calendar days

 - Confirmed annual leave tickets for you and your dependents, upgradeable to Business Class

 - Access to Emirates Platinum card offering exclusive retail, leisure and services discounts

 - Concessional travel benefits for you and eligible dependents

 - Provident (pension) scheme employer contribution

 - Comprehensive medical, life, and accident insurance

 - Eligibility for an annual profit share based on company performance




Qualification

To become a first officer, you will need a minimum of 2,000 hours total flying time. More experienced first officers, with 4,000+ hours, can expect an enhanced salary package.



B777


 - Minimum of 2,000 hours total flying time on ≥ 20T Jet (excluding P3, rotary, and single/multi-engine piston aircraft)

 - Minimum of 1,000 hours on Boeing Type

 - Currently flying Boeing Type

 - Minimum 150 hours within the past 12 months on type

 - A valid ICAO ATPL &amp; matching Authority Class 1 Medical certificate

 - ICAO English Level 4 or above




A380 &amp; A350:


 - Minimum of 2,000 hours total flying time on ≥ 50T Jet (excluding P3, rotary, and single/multi-engine piston aircraft)

 - Minimum of 1,000 hours on Airbus FBW

 - Currently flying Airbus FBW

 - Minimum 150 hours within the past 12 months on type

 - A valid ICAO ATPL &amp; matching Authority Class 1 Medical certificate

 - ICAO English Level 4 or above




Enhanced Package Criteria:


 - 4,000 hours total flying time on ≥ 20T Jet (excluding P3 &amp; rotary)

 - Minimum of 2,000 hours total flying time on ≥ 50T Jet

 - ICAO English Level 5 or above




For those pilots who meet the above criteria and hold a frozen ATPL:

Pilots with Frozen ATPL (CPL + ATPL Theory exams completed) can be invited for assessment on the provision that they agree to our FATPL terms and conditions.



Please make sure you attach these documents to your online application:


 - CV

 - Passport

 - ATPL with the type-rating for the aircraft you currently fly (If holding a Frozen ATPL, you are required to upload:

 - CPL

 - ATPL Theory Exams successfully completed)

 - Class 1 medical certificate with no limitations (except visual corrections)




Salary &amp; benefits

We offer a competitive total remuneration package, paid tax free in Dubai. You can find out more about our airline, our employee benefits and living in Dubai on our careers website.

First Officer

Job Purpose
At&nbsp;Base Maintenance, our expert engineers deliver unparalleled service for all aircraft checks, from comprehensive inspections to major system repairs. We handle cabin retrofits, aircraft deliveries, and detailed inspection programs for Airbus A380, A350 and Boeing 777.
Our team excels in timely, cost-effective solutions for A &amp; C checks, engine change, and landing gear changes, along with unscheduled maintenance and pre-service checks.
To carry out routine maintenance tasks and defect rectification of aircraft as per company and associated regulatory procedures.


Job Purpose

At
Base Maintenance, our expert engineers deliver unparalleled service for all aircraft checks, from comprehensive inspections to major system repairs. We handle cabin retrofits, aircraft deliveries, and detailed inspection programs for Airbus A380, A350 and Boeing 777.

Our team excels in timely, cost-effective solutions for A &amp; C checks, engine change, and landing gear changes, along with unscheduled maintenance and pre-service checks.

To carry out routine maintenance tasks and defect rectification of aircraft as per company and associated regulatory procedures.

Licensed Aircraft Engineer - Base Maintenance

Job Purpose
At Emirates Group our Analytics Centre of Excellence (ACoE) is a centralised unit that provides data and analytics support to Emirates Group businesses. This allows our businesses to make better decisions by using data and analytics to understand our customers, operations, and markets. The ACoE is an essential part of Emirates Group's digital transformation strategy. The unit is helping Emirates Group to become a more data-driven organization and to make better decisions by using data and analytics.
The Senior DevOps Data Engineer is a core member of the DevOps platform or enablement team who builds, maintains and rolls out CI/CD pipelines as service to the autonomous team to enable them deliver software better and quicker for the Emirates group. The role involves the design, development, implementation and maintenance of continuous deployment solutions and products, and coaching the software engineers on DevOps, automation and cloud adoption.


Job Purpose

At Emirates Group our Analytics Centre of Excellence (ACoE) is a centralised unit that provides data and analytics support to Emirates Group businesses. This allows our businesses to make better decisions by using data and analytics to understand our customers, operations, and markets. The ACoE is an essential part of Emirates Group's digital transformation strategy. The unit is helping Emirates Group to become a more data-driven organization and to make better decisions by using data and analytics.

The Senior DevOps Data Engineer is a core member of the DevOps platform or enablement team who builds, maintains and rolls out CI/CD pipelines as service to the autonomous team to enable them deliver software better and quicker for the Emirates group. The role involves the design, development, implementation and maintenance of continuous deployment solutions and products, and coaching the software engineers on DevOps, automation and cloud adoption.
At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team!

Senior DevOps Data Engineer - Enterprise Data & Analytics

Job Purpose
At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always &lsquo;Fly Better.&rsquo; As one of the most recognised and admired brands globally, we&rsquo;re driven by innovation and excellence. Join us as&nbsp;HR&nbsp;Project Manager - Candidate Experience&nbsp;and play a pivotal role in shaping the future of our organisation by driving people strategies that empower our global workforce. Experience a fast-paced, multicultural environment where your expertise in human resources will contribute to building a world-class employee experience while advancing your own career on a global stage.&nbsp;
As&nbsp;HR&nbsp;Project Manager - Candidate Experience, you will be responsible for enhancing the candidate journey across the recruitment lifecycle by tailoring experiences to specific candidate segments and ensuring alignment with the Group Employer Value Proposition. You will map and analyse key candidate touchpoints, identify potential pain points, and drive continuous improvement in collaboration with internal stakeholders, including Corporate Communications, Marketing and Branding (CCMB), recruiters, and the Onboarding team.


Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as
HR
Project Manager - Candidate Experience
and play a pivotal role in shaping the future of our organisation by driving people strategies that empower our global workforce. Experience a fast-paced, multicultural environment where your expertise in human resources will contribute to building a world-class employee experience while advancing your own career on a global stage.


As
HR
Project Manager - Candidate Experience, you will be responsible for enhancing the candidate journey across the recruitment lifecycle by tailoring experiences to specific candidate segments and ensuring alignment with the Group Employer Value Proposition. You will map and analyse key candidate touchpoints, identify potential pain points, and drive continuous improvement in collaboration with internal stakeholders, including Corporate Communications, Marketing and Branding (CCMB), recruiters, and the Onboarding team.
At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!
