Store Manager - Mavenry

ESSENTIAL DUTIES AND RESPONSIBILITIES

Commercial Leadership

• Set and drive monthly, quarterly, and annual sales targets.
• Analyse trading performance, KPIs, and sales trends and take decisive action to maximise results.
• Manage store performance, profitability, payroll, and operating costs in line with budget.
• Present performance updates and business reviews to senior management.

People Leadership & Development

• Lead, motivate, coach, and develop a high-performing luxury retail team.
• Recruit and onboard talent while maintaining high standards of cultural and professional fit.
• Set clear expectations, provide regular feedback, and drive accountability.
• Conduct performance reviews and identify opportunities for career development and succession planning.
• Manage complex people matters in line with company policies and procedures.

Client Experience & Brand Excellence

• Own and protect the highest standards of client experience across every customer touchpoint.
• Drive CRM adoption, clienteling, and VIP client development in partnership with the Client Engagement Manager.
• Ensure visual merchandising and store presentation consistently meet luxury standards and brand partner requirements.
• Protect and strengthen Mavenry’s positioning as a leading luxury retail destination in Malta.

Operations & Stock Management

• Oversee all aspects of store operations, including stock management, logistics, cash handling, security, maintenance, and compliance.
• Monitor stock health, sell-through, aged stock, and markdown strategies.
• Work closely with the buying and merchandising teams to optimise product and brand mix.
• Ensure effective loss prevention and minimise stock shrinkage.
• Maintain full compliance with company policies and applicable legislation.

Brand & Business Development

• Build strong relationships with brand partners and key business stakeholders.
• Provide market, product, and client insights to support commercial and buying decisions.
• Identify opportunities to grow the business, strengthen the client base, and enhance Mavenry’s market position.

PROFILE REQUIRED:

• • 5–8 years’ experience in retail management, including at least 3 years in a Store Manager or equivalent senior leadership position.
  • Proven track record of achieving and exceeding commercial targets.
  • Strong experience managing KPIs, budgets, profitability, and store performance.
  • Exceptional people leadership skills, with the ability to develop and retain high-performing teams.
  • Solid understanding of luxury or premium retail, including clienteling, CRM, product knowledge, and elevated customer service.
  • Strong analytical and commercial mindset, with the ability to turn data into action.
  • Excellent organisational skills and attention to detail.
  • Fluent in English, both spoken and written.
  • Maltese, French, or Italian would be considered a strong asset.

  Desirable:

  • Experience within a multi-brand luxury concept store or department store.
  • Exposure to buying, merchandising, or OTB management.
  • Established network within Malta’s luxury, business, or tourism sectors.
  • Experience working within a group retail structure and reporting to senior or executive management.

WHAT WE OFFER:

• The opportunity to lead one of Malta’s leading luxury multi-brand retail concepts.
• A senior leadership position with significant commercial and operational responsibility.
• The opportunity to work with internationally recognised luxury brands.
• A dynamic, professional, and performance-driven environment.
• Ongoing professional development and career growth opportunities.
• Competitive remuneration package aligned with experience and responsibilities.