Store Manager
Position Summary
We are after a strategic minded and innovative person with the vision of wanting to have a shop that will be attractive to customers and employees alike. S/he will have full responsibility for the retail shop and its day-to-day operation and will develop strategies for a customer centric buying experience driving the expansion of shop traffic, the achievement of targets for business growth, increased sales, operating standards, and colleague development and performance. The Shop Manager is empowered to come up with improvements that help create the kind of shop that inspires every customer and colleague who enter it.
Key Responsibilities & Accountabilities
1.Manage relationships with customers and suppliers and ensure staff give excellent customer service.
2.Allocate and monitor budgets and reduce operational costs in order to improve the bottom line.
3.Purchase merchandise.
4.Set sales targets for the team and keep track of sales performance making sure that targets are met.
5.Support in scheduling and monitor regular stock take to reduce overstocking.
6.Prepare beforehand products for sale according to the specific time of the year like the seasons and calendar events.
7.Supervise the positioning and display of products and mix and control min / max stacking in the shop.
8.Assortment to be complete and in accordance with what people require to perform projects at home.
9.Assist in the development and execution of marketing strategies.
10.Manages customer discounts, deliveries and receive and handle customer complaints.
11.Be responsible for the provision to the customer of an excellent service, including after sales service, and a holistic shop experience by making sure that everything (displays, cleanliness, toilets, lift, counters, housekeeping … etc) is in good order.
12.Follow-up on recruitment, training, pay structures, management and motivation of supervisors and their staff, security, and cleaning.
13.Carry out performance reviews.
14.Contribute to the new extension and/or expansion of the shop.
15.Communication between the shop and the support departments such as purchasing, Information technology, Stores and Accounts.
16.Attend to meetings as necessary.
17.Generate innovative ideas to increase business results.
Level of Education Standard & Experience Required
MQF LEVEL 3 (O’LEVEL GRADE 1-5)
FIELDS OF STUDY - Business, Marketing
YEARS OF WORKING EXPERIENCE - Two years
TYPE OF WORKING EXPERIENCE - Retail sector or similar
SPECIFIC WORKING EXPERIENCE - DIY Home improvement sector
LANGUAGES- WRITTEN/SPOKEN - Strong communication skills in English
Maltese
English
