Shift Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Sales & Customer Leadership

• Actively drive sales performance during assigned shifts.
• Deliver personalised, premium customer service consistent with brand standards.
• Lead by example in achieving daily sales targets and KPIs.
• Support team members in maximising selling opportunities and client engagement.
• Handle customer enquiries and resolve issues professionally and efficiently.

Shift Supervision & Team Coordination

• Supervise daily store activities during assigned shifts.
• Provide guidance, direction, and real-time feedback to team members.
• Ensure smooth shift handovers and operational continuity.
• Escalate performance or operational concerns to Store or Sales Supervisors where necessary.

Operational Support

• Maintain high standards of store presentation, cleanliness, and organisation.
• Support stock replenishment and basic inventory control processes.
• Assist with opening and closing procedures, including cash handling where required.
• Ensure compliance with company policies, procedures, and retail standards.

PROFILE REQUIRED:

• Previous retail experience is required; prior supervisory exposure is considered an asset.

• Strong sales orientation with a customer-focused mindset.

• Ability to lead by example and motivate others.

• Organised, reliable, and accountable.

• Ability to work flexible shifts, including weekends and public holidays.

• Proficiency in English (spoken and written).

WHAT WE OFFER:

• Opportunity to develop leadership skills within a structured retail framework.

• Clear progression pathway towards higher supervisory and management roles.

• A professional and performance-driven working environment.

• Competitive remuneration package aligned with role level.