Sales Floor Manager – Beauty & Fragrance

• TEAM LEADERSHIP & PERFORMANCE

· Lead, coach and motivate the Beauty & Fragrance team to achieve individual and departmental sales targets.

· Foster a high-performance and client-focused culture through regular coaching, feedback and support.

· Monitor team performance and contribute to the achievement of key commercial KPIs.

· Support the development of team members through ongoing training and performance guidance.

• CLIENT EXPERIENCE & CLIENTELING

· Deliver an exceptional luxury experience through personalised service and strong client engagement.

· Support the team in building and maintaining long-term relationships with clients, including VIP clientele.

· Encourage effective clienteling practices to drive loyalty, repeat business and client retention.

· Manage client queries, complaints and after-sales matters with professionalism and care.

• SALES & COMMERCIAL PERFORMANCE

· Drive departmental sales performance and support the achievement of commercial targets.

· Monitor product performance and identify opportunities to maximise sales and enhance the client experience.

· Maintain strong product knowledge across beauty and fragrance collections, brands and key products.

· Support product launches, campaigns and seasonal activations in collaboration with Marketing and Product teams.

• FLOOR MANAGEMENT & OPERATIONAL EXCELLENCE

· Ensure the Beauty & Fragrance department is visually inspiring, fully stocked and trade-ready at all times.

· Maintain high standards of presentation, merchandising and operational discipline.

· Ensure daily operations are carried out efficiently and in line with company policies and brand standards.

· Work closely with the Store Manager to support the overall performance and smooth operation of the boutique.

• PROFESSIONAL CONDUCT & DEVELOPMENT

· Lead by example and consistently uphold Mavenry’s premium service and brand standards.

· Participate in ongoing training and development to enhance product, leadership and service expertise.

· Collaborate effectively with the wider retail team and internal departments.

· Maintain a polished, professional appearance and demonstrate a hands-on approach to daily operations.

PROFILE REQUIRED

· Previous experience in beauty, fragrance, premium or luxury retail, including team leadership responsibilities.

· Strong commercial awareness with a proven ability to drive sales performance and achieve targets.

· Genuine passion for beauty, fragrance and delivering exceptional customer experiences.

· Strong leadership, communication and coaching skills.

· Excellent client service and relationship-building abilities.

· Well organised, proactive and able to perform effectively in a fast-paced retail environment.

· Proficiency in English (spoken and written).

WHAT WE OFFER:

. Opportunity to lead one of Malta’s exciting Beauty & Fragrance departments.

· Ongoing training and development with internationally recognised beauty brands.

· Exposure to premium beauty, fragrance and luxury retail environments.

· Career development and progression opportunities within Bluerock.

· Supportive, collaborative and performance-driven working environment.

· Competitive remuneration aligned with experience.