Merchant Onboarding Specialist

Meliteh Recruiting is hiring a Merchant Onboarding Specialist for one of our clients, a cutting-edge financial technology company specializing in payment card acquiring.

Join their dynamic team on a full-time basis in Malta and play a key role in driving growth within the payments industry.

Main Duties:

• Lead and manage merchant onboarding cases from application to approval, including document collection, verification, and compliance checks.
• Apply AML/CTF and card scheme rules to ensure full adherence during onboarding.
• Review and approve complex/high-risk cases (e.g., gambling, financial services, offshore structures) and escalate when necessary.
• Liaise with internal stakeholders (Compliance, Risk, Sales, Technology) to resolve issues efficiently.
• Act as the point of contact for partners and key merchants during onboarding.
• Maintain accurate onboarding records in Salesforce and ensure audit readiness.
• Provide guidance, training, and mentorship to junior onboarding specialists.
• Identify process improvements to increase efficiency while maintaining compliance standards.
• Support project work, including acquisitions and large-scale re-onboarding exercises.

Role Requirements:

• Residency or valid work permit in Malta is mandatory
• 5+ years of experience in merchant onboarding, underwriting, compliance, or related roles within payments, acquiring, EMI, or banking.
• In-depth understanding of Visa/Mastercard rules, AML requirements, and merchant risk management.
• Proven track record handling high-risk MCCs (gambling, FX/CFD, crypto, financial services).
• Strong knowledge of KYB/KYC, UBO verification, sanctions/PEP screening, and EDD practices.
• Experience with Salesforce or other onboarding case management systems is an advantage.
• Excellent communication skills in English (both written and verbal).
• Ability to work independently in a fast-paced, regulated environment.
• Strong organizational skills and high attention to detail.

Benefits Package:

• Full-time contract
• Hybrid working model
• Competitive salary in accordance with qualifications
• A unique fintech environment where you are truly appreciated, rewarded, and recognized for your contributions
• Wide opportunities for professional growth while working in a dynamic surrounding together with high-level financial professionals
• A chance to become a key person in an international company
• Private health insurance, other benefits in a constructive and ambitious working environment
• Access to events

Application Process:

• Meliteh Recruiting screening
• Client screening
• Face-to-face interview

We welcome all applications, but please note we will only contact candidates shortlisted in the second round.