Emirates Airlines

As a global organisation, we are committed to ethical business practices. We believe long‑term, successful business relationships are built on honesty, fairness and the strength of our products and services. Our commercial success has been driven by Dubai’s Open Skies aviation policy, and is based on our solid business model and customer centricity. Review our business policies and financial reports below.

About

Lounge Agent - Moscow

A winner of more than 500 international awards, Emirates operates one of the aviation world’s youngest, most environmentally-friendly and technologically advanced-fleet of over 250 aircraft.

Its rapidly expanding network spans 145 destinations in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

Main tasks and responsibilities

Ensure Premium passengers are provided with the highest level of customer service at all times.
Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.
Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained.
Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, reservation changes and the boarding process from the lounge (where applicable).
Keep all passengers in the lounge informed regarding their fight departure and any other information pertaining to their flight.
Assist with expeditious and accurate completion of all reports & statistical data, and recording inwards goods and confirmation of invoices. Assist with daily/weekly stock control.
Undertake various administrative functions and other duties as directed from time to time by the Lounge Supervisor, Airport Services Manager and other senior staff on duty.
Conduct various audits as directed by HQ and ensure timely reporting and corrective actions on non-conformance.
Where required and based on the directions of the Supervisor, Airport Services Manager and/or Officer assist in other operational areas.

Educational and skill requirements

Qualification

Qualifications // Experience

Good standard of secondary education.
Minimum 2 years’ experience in a customer-facing service role.
Experience in the hotel, restaurant, or hospitality industry is preferred, although experience in other premium service environments will also be considered.
Proficiency in MS Word and Excel.
Fluent in spoken and written Russian and English.
Excellent customer-service, communication, and interpersonal skills.
Staff may apply if they have completed a minimum of 1 year of service with the Company/in their current position.
Candidates must have the legal right to live and work in Russia. The Company will not assist with obtaining work permits.

Job benefits

Salary & benefits