Industrial Motors Ltd

Industrial Motors has been around since the early 40’s originally selling Roots products, namely Humber, Hillman, Sunbeam, Singer, Comer and Karrier products. Industrial Motors became the sole distributors of Suzuki and Mitsubishi in the 1960’s. In 2008 Industrial Motors became the official Renault Trucks importer.

About

Customer Care agent

The job requires the candidate to be responsible for the constant communication with our customers, whilst also ensuring that the company’s quality standards and core values are being implemented and adhered to.

Main tasks and responsibilities

Manage the customer journey through all process touchpoints
Assist customers' requests received through e-mails and telephone calls and ensure that customers are served to the highest possible standards and in a timely manner
Retain a constant communication line between the company and customers to ensure that customers are constantly informed of what work is being done on their vehicle and what is the next expected step.
Ensure that all requests and complaints are handled in a timely manner and that such requests and complaints are recorded, documented and closed using the designated ticketing system.
Coordinate daily bookings, for both servicing and repairs requests, and ensure that both service centres are properly booked to minimise technician idle times
Perform a daily variety of calls, from appointment reminders to service bookings, parts arrivals and ‘no show’ clients.

Educational and skill requirements