Merlin Computers

Merlin Computers Ltd. is a leading Maltese IT solutions provider established in 1990. Based in Hamrun, the company delivers business technology solutions including IT infrastructure, cloud services, cybersecurity, networking, managed print services, and technical support. With over three decades of experience and partnerships with globally recognized technology brands, Merlin Computers helps organizations improve productivity through reliable, innovative, and customer-focused IT solutions.

About

IT Technical Support Specialist (L2)

Company Overview

We are a long-established B2B technology distribution and services company with a strong product portfolio and a clear growth trajectory. We are an Authorised ASUS Sales and Service Partner, providing both sales and after-sales technical support, alongside Wacebo Interactive Panels and Olivetti printers. Our focus is delivering reliable technology solutions supported by efficient operations and responsive service.

Employment Type: Full-time

Salary: Competitive, commensurate with experience

Role Summary

We offer corporate tech support to our clients, and this role exists to directly strengthen that capability — you'll own L2 escalations across our managed services client base, resolving what frontline support can't, keeping servers and networks running, and stopping issues from recurring. You'll work directly with our COO and technical team on live client environments, not a sandbox, contributing hands-on expertise and building knowledge across the team.

What You'll Do:

Technical Support: Troubleshoot hardware, OS, virtualization, and network issues for SME and enterprise clients, in person and remote.
Server & Systems: Manage Windows Server environments — AD, DHCP, DNS, Hyper-V, Veeam backup/storage.
Cloud & Endpoint: Support Microsoft 365 / Entra ID / Intune, including device enrollment and endpoint management.
Network Assistance: Diagnose network and firewall issues (we run FortiGate and MikroTik — prior exposure is a strong plus).
Documentation: Log and resolve tickets in our ERP system.

What You'll Bring:

Experience: 1–3 years in technical support, ideally MSP or IT services (not purely internal helpdesk).
Working Knowledge: Windows Server, AD, DNS/DHCP, M365, virtualization (Hyper-V or VMware).
Independence: Comfortable troubleshooting under time pressure — you won't always have someone next to you.
Mobility: Valid driving license (Cat. A and/or B).

Nice to Have:

FortiGate or MikroTik exposure.
Intune/Autopilot device provisioning experience.
AZ-104 (Azure Administrator), MD-102 (Endpoint Administrator), CCNA, or Network+.

What We Offer: