Heroix

At Heroix, we support professionals ready to take the next step in their career. Our approach is built on care, honesty, and preparation. From coaching to follow-ups after onboarding, we stay involved at every stage including during your first weeks to help you settle in and succeed. We work only with trusted employers and never overpromise. Our goal is to help you make a strong, lasting move; with no unwanted surprises. We never ask candidates for payment. Heroix is engaged directly by reputable employers as HR consultants. Our aim is simple: to help you Rise to New Heights. Government of Malta Department for Industrial and Employment Relations (DIER) Agency Licence Number: 00412-2025

About

IT Support Officer

Salary: €20,000 to €22,000

About Our Client
Our Client is a long-standing enterprise that has been an integral part of the local industry, representing major international brands. Committed to driving positive change, the Company contributes significantly to Malta's economy. Upholding rigorous quality and environmental standards, the Client strives to be a force for good in society, promoting sustainability initiatives and actively reducing its environmental footprint. With a dedication to consumer happiness, innovation, and responsible business practices, the Client continues to make an impact in its sector.

Role Overview
Our Client is seeking an IT Support Officer to join its IT Infrastructure & Operations Team. Reporting directly to the Senior IT Operations Support Officer, the chosen candidate will support business users by troubleshooting IT issues, managing hardware and software inventories, and assisting in IT procurement processes. The role will also involve overseeing user onboarding and offboarding, maintaining IT documentation, and ensuring smooth operation of IT systems.

Key Responsibilities

Service Desk & Support: Log, prioritise, and follow up on service calls for computer hardware and software issues.
Troubleshooting: Diagnose and resolve system and computer problems in a timely manner.
User Assistance: Support team members and business users with their IT needs.
Ticketing System Management: Monitor the IT ticketing system and submit weekly progress reports to the team leader.
Hardware & Software Management: Maintain accurate records of all computer hardware and software licenses.
Inventory & Procurement: Ensure adequate stock levels of IT equipment and process purchase orders and invoices in a timely manner.
Infrastructure & Systems Maintenance: Oversee and maintain video conferencing equipment and PABX systems to ensure optimal performance.
User Onboarding & Offboarding: Set up necessary hardware and software for new employees and ensure proper collection of equipment upon employee termination.
Documentation & Training: Maintain IT documentation, emergency procedures, and assist in delivering IT induction courses.
Administrative Support: Provide administrative assistance and housekeeping activities to support the IT department.
Compliance & Policy Adherence: Ensure compliance with company policies and IT Change Management procedures.
Research & Optimisation: Conduct research and propose IT system optimisations to enhance business operations.
Confidentiality: Maintain confidentiality when processing, accessing, or storing sensitive information.

Qualifications, Skills, and Attributes

Education: Diploma/Advanced Diploma in IT/Computer Studies or an equivalent qualification.
Experience: Previous experience in an IT support role within a multi-site organisation is preferred.
Language Skills: Excellent command of English is required. The ability to communicate in Maltese would be an asset.
Communication Skills: Strong verbal and written communication skills.
Interpersonal Skills: Team-oriented with a positive attitude and a willingness to learn.
Technical Skills: Knowledge of PC and laptop repair, configuration, and ITIL processes. Experience with Microsoft Office 365 and other Microsoft products.
Organisation: Ability to maintain accurate IT inventory records and ensure smooth IT procurement processes.
Self-Motivated: Proactive approach to troubleshooting and problem-solving.
Problem-Solving: Strong analytical skills with attention to detail.
Availability: Willingness to be on-call and travel to off-site locations as required.

What's on Offer

Compensation: A competitive salary package with recognition of performance through KPIs.
Other Benefits: On-call allowance to support after-hours responsibilities.
Career Development: Opportunities for professional growth and development within a dynamic and expanding company.

What Heroix Offers

Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
CV Review: Receive candid & constructive feedback to enhance your CV.
Interview Planning: Get personalised prep sessions prior to your interviews.
Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
Long Term: Gain insights into the role and company for a long-term, stable career move.
Exclusive Opportunities: Access a broader range of job opportunities.
Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.