Barceló Hotel Group

About Us Barceló Hotel Group, the hotel division of the Barceló Group, is the 2nd hotel chain in Spain and the 29th largest in the world. It currently has more than 250 4 and 5 star urban and holiday hotels, and more than 55,000 rooms, distributed in 22 countries and marketed under 4 brands: Royal Hideaway / Barceló / Occidental / Allegro. We are committed to the people who make up our teams and we want them to have the potential to grow within the company. Whatever stage you are at in your career, we have what you need. Our philosophy is to create opportunities so that our great family can continue to grow.

About

Guest Experience Executive

At Barcelo Fortina Malta we are looking for an experienced professional to join our Front Office team as a Guest Experience Executive.
In this position you are responsible to supervise function of reception during your shift and achieve highest guest satisfaction.

Main tasks and responsibilities

Provide a warm, professional, and personalized welcome to all guests
Handle check-in and check-out procedures efficiently and in line with luxury standards
Manage reservations, room allocations, and special requests
Anticipate guest needs and proactively enhance their stay
Coordinate closely with Housekeeping, F&B, Concierge and other departments to ensure seamless service
Handle guest feedback and resolve complaints promptly and professionally
Process payments and maintain accurate guest records
Maintain high standards of presentation and professionalism at the reception area
Stay informed about hotel events, promotions and local attractions

Educational and skill requirements

Previous experience in Front Office or Guest Relations, preferably in a 4 or 5 stars hotel
Excellent communication and interpersonal skills
Strong attention to detail and multitasking abilities
Proficiency in hotel management systems
Ability to work under pressure while maintaining a positive attitude
Flexibility to work shifts, weekends and holidays