Barceló Hotel Group

About Us Barceló Hotel Group, the hotel division of the Barceló Group, is the 2nd hotel chain in Spain and the 29th largest in the world. It currently has more than 250 4 and 5 star urban and holiday hotels, and more than 55,000 rooms, distributed in 22 countries and marketed under 4 brands: Royal Hideaway / Barceló / Occidental / Allegro. We are committed to the people who make up our teams and we want them to have the potential to grow within the company. Whatever stage you are at in your career, we have what you need. Our philosophy is to create opportunities so that our great family can continue to grow.

About

Front Office Agent

We are looking for a Front Office Agent to be the first point of contact for our guests, ensuring a warm welcome and a seamless, memorable stay.
The role focuses on front desk operations, guest satisfaction, handling enquiries and collaborating with all departments to deliver outstanding service.

Main tasks and responsibilities

Welcome guests upon arrival and assist throughout their stay.
Perform check-in and check-out procedures efficiently and accurately.
Handle guest requests, enquiries, and special arrangements professionally.
Resolve guest complaints promptly and effectively, ensuring follow-up.
Maintain strong communication with Housekeeping, F&B, Guest Relations and other departments.
Support VIP guests and special occasions as required.
Collect and record guest feedback and report service issues.
Maintain accurate guest profiles and records in the system.
Promote hotel services, facilities, and local attractions.

Educational and skill requirements

Previous experience in front office, guest relations, or customer service roles.
Excellent communication and interpersonal skills.
Fluent in English; additional languages are an asset.
Strong problem-solving skills with a guest-focused approach.
Well-presented, friendly, and professional manner.
Ability to work shifts, including weekends and public holidays.
Proficient with hotel software and computer systems.