Institute of English Language Studies Limited

IELS Malta, the Institute of English Language Studies, is a leading English language school in Malta, offering a wide range of courses for all levels and ages. The school is known for its high-tech facilities, academic excellence, and world-renowned teaching expertise. IELS Malta provides contemporary teaching methods, personal attention, and professional dedication to ensure a successful learning experience. The school also offers leisure programs to help students make the most of Malta's sun, sea, and culture.

About

Front Office Assistant

The Front Office Assistant serves as the first point of contact for students, visitors, and staff, ensuring a welcoming, professional, and efficient reception service within the school. The role involves handling incoming telephone calls, greeting guests, managing the visitors’ register, and responding to general enquiries while directing individuals to the appropriate departments. The position also involves supporting student arrivals, collaborating with the Welfare department when necessary, and representing the welfare desk when unattended. The Front Office Assistant may also be required to undertake other reasonable administrative or operational duties as assigned by the Head of School.

Main tasks and responsibilities

To act in a polite, friendly and professional manner at all times
To take all incoming phone calls and direct to the relevant staff members
To welcome all guests to the school and ensure visitors sign visitors’ book
To attend to any students, visitors, or staff queries and direct accordingly
To ensure the Reception and public areas of the premises are kept clean and presentable
To prepare and distribute student end of course certificates
To assist with the preparation, distribution and collection of student feedback questionnaires
To manage and order all stationary requirements for staff
To order any required cleaning products and sanitary items for the premises
To be responsible for the opening and secure closing of the school premises
To prepare and manage any data back-up requirements
To protect the property and equipment of IELS, maintaining security and reporting any maintenance issues immediately to the relevant department
To provide secretarial and administrative support to Head of School
To assist with student arrivals
To carry out any other ad hoc duties as may be reasonably assigned by Head of School

Educational and skill requirements

Minimum 1 year of experience in a front office, reception, or customer service role
Fluent in English, both spoken and written
Extroverted, friendly, and approachable personality with strong interpersonal skills
Excellent communication and customer service skills
Professional telephone etiquette and ability to handle enquiries efficiently
Good organizational and administrative abilities
Ability to multitask and work effectively in a busy front office environment
Computer literacy and familiarity with standard office software (e.g., email, MS Office)
Well-presented, reliable, and professional at all times
Ability to work independently and as part of a team
Strong attention to detail and ability to maintain confidentiality
Positive attitude and willingness to assist students, visitors, and staff as required

Job benefits

Job Benefits

Attractive salary package commensurate with experience
Opportunities for professional growth and career development within the organisation
A collaborative and supportive working environment within an international educational setting
Valuable experience in hospitality and customer service through daily interaction with international students and visitors
Opportunity to develop communication and administrative skills in a dynamic front office role
Exposure to a multicultural environment within a well-established English language school

Advertisement published13. March 2026

Application deadline13. April 2026

Language skills