Financial Intelligence Analysis Unit

The Financial Intelligence Analysis Unit is the national central agency in Malta that is responsible for the collection, collation, processing, analysis and dissemination of information to combat money laundering and the funding of terrorism. The Unit became operational on 1 October 2002, when it was established by virtue of Legal Notice 297 of 2002. This legal notice brought into force the comprehensive amendments to the Prevention of Money Laundering Act (Act XXXI of 2001). Though set up as an agency within the ministry responsible for finance, the Unit has a separate judicial personality and operates autonomously from its own offices with its own staff. The responsibilities related to the governance of the Unit are divided among the Board of Governors and the Director, with the Board establishing the policy and the Director being tasked with the execution of that policy. The Director is also responsible for carrying out all other functions of the Unit not attributed to the Board by the Prevention of Money Laundering Act. He is assisted by permanent staff operating within six distinct sections responsible for Intelligence Analysis, Supervision and Enforcement, Legal Affairs, Corporate Services & People Performance and Culture, Policy and Quality Assurance, and Technology and Information Security.

About

Front Office Administrator

At the FIAU, we take pride in delivering excellent service to both our stakeholders and our people. To strengthen this commitment, we are seeking a caring, energetic, and proactive Front Office Administrator to oversee the smooth running of our reception and provide a welcoming, high-quality first point of contact for visitors and colleagues alike.

As a Front Office Administrator, you will be part of the People & Corporate Services section and play a pivotal role in ensuring the reception reflects the FIAU’s high standards and values. This role goes beyond the day-to-day front-desk duties. It requires excellent organisational skills, a keen eye for detail, and the ability to maintain consistent service standards across a range of administrative and visitor-facing activities.

Main tasks and responsibilities

Greet and welcome visitors with professionalism and a positive attitude, ensuring an excellent first impression of the FIAU.
Coordinate the day-to-day operations of the front desk to ensure smooth and efficient functioning.
Log, distribute, and track incoming mail and correspondence promptly and accurately.
Handle incoming calls and emails, addressing queries or directing them to the appropriate teams or individuals.
Coordinate and support meeting preparations, including scheduling, room setup, and other logistics.
Carry out general administrative tasks such as filing, calendar management, arranging meetings, and maintaining accurate records.
Ensure the reception area remains welcoming, tidy, and aligned with FIAU standards.
Build and maintain positive working relationships with colleagues, stakeholders, and external service providers.
Manage and keep the Visitor Management System up to date.
Provide support with finance-related tasks as required.
Assist in coordinating travel arrangements for staff members.
Provide logistical and administrative support for FIAU events, courses, and training sessions.
Undertake any other administrative duties as assigned by the Section Head, Director, or Deputy Director.

Educational and skill requirements

An MQF level 4 certification, preferably in Administration and Secretarial Duties, coupled with a minimum of 2 years of relevant work experience OR
A school leaving certificate, coupled with a minimum of 5 years of relevant work experience.
Excellent communication skills in both Maltese and English
Strong proficiency in Microsoft Office and other office automation tools
Pleasant personality and good moral character, contributing positively to the work environment and team culture
Excellent organisational skills and a keen eye for detail
Ability to maintain consistent service standards across a range of administrative and visitor-facing activities

Job benefits