Hard Rock Cafe

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit

About

F&B Server / Runners

🎸 Hard Rock Cafe - Malta isn’t just a restaurant... it’s a stage!

Proudly part of db Group, one of Malta’s leading hospitality groups, we’re bringing legendary food, live music, and unforgettable vibes to the heart of the island.

We’re currently on the lookout for passionate and talented individuals to join our Front of House team ready to deliver world-class service. ✨

Main tasks and responsibilities

🤔 What will you be doing?

Ensure personal hygiene and grooming in line with outlet standards
Assist in table setup: linens, cutlery, consumables, buffet counter preparation
Supply cutlery, consumables, condiments to guests and maintain adequate stock according to number of covers or as directed by F&B supervisor
Know menu items (food & beverages), including allergies, side dishes, and daily specials
Take food and beverage orders following Outlet Standard Operating Procedures
Record and place orders with kitchen and bar
Suggest and serve desserts and beverages
Maintain a friendly, cooperative environment to maximize customer satisfaction
Check that guests are enjoying their meals and resolve any complaints with management support
Encourage positive social media reviews (TripAdvisor, Google, Instagram)
Prepare and present bills for payment
Clean and maintain the appearance of the establishment
Maintain cleanliness standards according to company operating procedures and hygiene protocols
Perform scheduled deep-cleaning tasks in assigned areas
Adhere to service, hygiene, and food handling standards per company procedures
Follow security protocols to ensure guest safety
Comply with health & safety procedures and instructions on material safety data sheets
Report any damages to outlet premises, furniture, equipment, or health & safety hazards to the F&B Supervisor