Centrecom Ltd

Centrecom brings together a professional team of personnel that have one sole objective: to deliver service excellence to our client partners and their customers. A key factor that makes our Centres of Excellence a success is our solid infrastructure, and this includes our investments in innovative solutions, our technology, our skilled workforce, as well as our strong quality assurance regime.

About

Maltese Customer Service Agents (Monday to Friday)

Are you looking for a stable, structured workweek with your weekends free?

We have these opportunities here at Centrecom. You will join our team and will be part of a fun & friendly environment where your skills and growth are valued.

We are constantly on the lookout for target-driven candidates who are either looking for their first job, or looking for a change in their position.

If this is you, keep on reading!

What will you get:

A Monday to Friday Roster
Weekends 100% yours, always
Other perks: casual environment, canteen, monthly team events
Room to grow and a team that actually offers support

Main tasks and responsibilities

Saving the Day: You’ll be the first line of defense when our customers need help. Whether it's a question, an issue, or a moment of confusion, you’ll swoop in with your superpowers to make everything right.
Listening Like a Pro: You'll be a customer’s favorite person because you truly listen. Whether they’re excited, frustrated, or just need a little guidance, you’ll offer a warm, welcoming experience every time.
Customer Happiness Champion: You'll turn every interaction into a celebration of joy. No question is too small, no issue too big for you to handle with grace and a smile.

Educational and skill requirements

Languages: Fluency in both Maltese & English is mandatory.
Communication Skills: You speak clearly, write like a pro, and know exactly how to make things sound friendly and approachable, whether on the phone, via email, or chat.
Team Spirit: You’re a team player who loves to collaborate and share ideas. You thrive in a supportive and inclusive environment where every voice is heard
Customer Service Tips: Previous work experience in similar roles will be considered an asset. Training will be provided to all candidates.
Technical Skills: Familiar with Microsoft Office programs such as Excel and Word

Job benefits