Our mission is to provide transport that is about value, convenience and reliability.

51-200

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Who you are:
As a result of its growth, eCabs is looking for&nbsp;Drivers&nbsp;to further sustain its operations, driving company vehicles used for the transportation of customers.&nbsp;

What you&rsquo;ll do:
<ul>
<li>
Drive assigned&nbsp;company vehicles.
</li>
<li>
Pick up customers at&nbsp;prearranged locations&nbsp;as requested in a timely manner.
</li>
</ul>
What you&rsquo;ll bring:
<ul>
<li>
Transport Malta&nbsp;TAG
</li>
<li>
Malta/EU License B&nbsp;holder.
</li>
<li>
Great&nbsp;communication&nbsp;skills.
</li>
<li>
Passion for meeting&nbsp;new&nbsp;&amp;&nbsp;interesting&nbsp;people.
</li>
<li>
Uses own initiative and can&nbsp;work independently.
</li>
</ul>
&nbsp;
Life at eCabs
We foster a culture that allows you the freedom to grow personally and professionally.

eCabs Operators


Who you are:

As a result of its growth, eCabs is looking for
Drivers
to further sustain its operations, driving company vehicles used for the transportation of customers.




What you’ll do:


 - 

Drive assigned
company vehicles.


 - 

Pick up customers at
prearranged locations
as requested in a timely manner.



What you’ll bring:


 - 

Transport Malta
TAG


 - 

Malta/EU License B
holder.


 - 

Great
communication
skills.


 - 

Passion for meeting
new
&amp;
interesting
people.


 - 

Uses own initiative and can
work independently.






Life at eCabs

We foster a culture that allows you the freedom to grow personally and professionally.

Active

Malta Fleet Driver - Part Time

We&rsquo;re looking for a&nbsp;Senior Product Owner&nbsp;who can operate at the intersection of business strategy, user empathy, and technical execution. You&rsquo;ll own product pillars across our&nbsp;multi-app,&nbsp;multi-tenant, B2B2C ecosystem - bringing together mobile apps, admin portals, APIs, and real-time systems. This role is ideal for someone who thrives in&nbsp;ambiguous, high-ownership&nbsp;environments and wants to deliver world-class experiences to&nbsp;millions of riders and drivers&nbsp;across Europe and beyond.

This is not a checkbox role. You must be capable of:
<ul>
<li>
Driving vision independently
</li>
</ul>
<ul>
<li>
Leading roadmap bets across cities and teams
</li>
<li>
Owning stakeholder alignment and feedback loops
</li>
<li>
Thinking competitively and executing decisively
</li>
</ul>
You are not &ldquo;above the detail&rdquo;&nbsp; - you&nbsp;live in the edge cases, yet can think in frameworks. You move the org forward by 10x, not just your squad.
 What You'll Own
<ul>
<li>
End-to-end product lifecycle for multiple feature verticals (e.g., driver tools, campaign engines, marketplace flows)
</li>
<li>
Research and prioritization of high-impact opportunities based on data, feedback, and competitor intelligence
</li>
<li>
Authoring gold-standard BRDs, specs, user stories, acceptance criteria, and testing flows
</li>
<li>
Defining and tracking success metrics (rides, conversion, completion, cost per booking, etc.)
</li>
<li>
Running backlog, sprint rituals, and roadmap planning with engineers and designers
</li>
<li>
Collaborating with city partners, customer support, and operations to validate what we build
</li>
<li>
Acting as the &ldquo;voice of the product&rdquo; to internal and external stakeholders
</li>
</ul>

Job Requirements:&nbsp;
What Makes You Different
<ul>
<li>
You&nbsp;own verticals, not just tickets. You shape strategy, not just requirements.
</li>
<li>
You speak fluent tech: APIs, SDKs, webhooks, mobile vs web logic, DB triggers&nbsp; - you get it.
</li>
<li>
You&rsquo;re a machine at&nbsp;structured thinking: competitive tear-downs, feature scorecards, release plans
</li>
<li>
You simplify the complex&nbsp; - for engineers, for users, for execs.
</li>
<li>
You&rsquo;re assertive in saying &ldquo;no,&rdquo; but precise in your &ldquo;yes.&rdquo;
</li>
<li>
You&rsquo;re comfortable being the&nbsp;go-to&nbsp;person when clarity is needed, when deadlines get tight, or when priorities shift.
</li>
</ul>

What You Bring
<ul>
<li>
4&ndash;6+ years in a Product Owner or Product Manager role (ideally in B2B SaaS or platform environments)
</li>
<li>
Proven success delivering features across web + mobile apps simultaneously
</li>
<li>
Mastery of tools like Jira, Confluence, Miro, Notion, Figma
</li>
<li>
Strong research chops&nbsp; - from stakeholder interviews to competitive analysis to product teardowns
</li>
<li>
Strong understanding of Agile/Scrum, story slicing, and grooming practices
</li>
<li>
Excellent written and spoken English&nbsp; - crisp, concise, structured
</li>
</ul>
Bonus: Experience with ride-hailing, logistics, marketplaces, or mobility software 
What You&rsquo;ll Get
<ul>
<li>
A critical role in a fast-scaling, multi-city product
</li>
<li>
Direct ownership over features used daily across Europe and beyond
</li>
<li>
Access to real-world rider and driver data for insight and experimentation
</li>
<li>
Weekly face time with product leadership and the exec team
</li>
<li>
Momentum&nbsp; - we ship fast, test hard, and iterate with purpose
</li>
</ul>


We’re looking for a
Senior Product Owner
who can operate at the intersection of business strategy, user empathy, and technical execution. You’ll own product pillars across our
multi-app,
multi-tenant, B2B2C ecosystem - bringing together mobile apps, admin portals, APIs, and real-time systems. This role is ideal for someone who thrives in
ambiguous, high-ownership
environments and wants to deliver world-class experiences to
millions of riders and drivers
across Europe and beyond.



This is not a checkbox role. You must be capable of:


 - 

Driving vision independently




 - 

Leading roadmap bets across cities and teams


 - 

Owning stakeholder alignment and feedback loops


 - 

Thinking competitively and executing decisively



You are not “above the detail”
 - you
live in the edge cases, yet can think in frameworks. You move the org forward by 10x, not just your squad.


What You'll Own


 - 

End-to-end product lifecycle for multiple feature verticals (e.g., driver tools, campaign engines, marketplace flows)


 - 

Research and prioritization of high-impact opportunities based on data, feedback, and competitor intelligence


 - 

Authoring gold-standard BRDs, specs, user stories, acceptance criteria, and testing flows


 - 

Defining and tracking success metrics (rides, conversion, completion, cost per booking, etc.)


 - 

Running backlog, sprint rituals, and roadmap planning with engineers and designers


 - 

Collaborating with city partners, customer support, and operations to validate what we build


 - 

Acting as the “voice of the product” to internal and external stakeholders





Job Requirements:


What Makes You Different


 - 

You
own verticals, not just tickets. You shape strategy, not just requirements.


 - 

You speak fluent tech: APIs, SDKs, webhooks, mobile vs web logic, DB triggers
 - you get it.


 - 

You’re a machine at
structured thinking: competitive tear-downs, feature scorecards, release plans


 - 

You simplify the complex
 - for engineers, for users, for execs.


 - 

You’re assertive in saying “no,” but precise in your “yes.”


 - 

You’re comfortable being the
go-to
person when clarity is needed, when deadlines get tight, or when priorities shift.





What You Bring


 - 

4–6+ years in a Product Owner or Product Manager role (ideally in B2B SaaS or platform environments)


 - 

Proven success delivering features across web + mobile apps simultaneously


 - 

Mastery of tools like Jira, Confluence, Miro, Notion, Figma


 - 

Strong research chops
 - from stakeholder interviews to competitive analysis to product teardowns


 - 

Strong understanding of Agile/Scrum, story slicing, and grooming practices


 - 

Excellent written and spoken English
 - crisp, concise, structured



Bonus: Experience with ride-hailing, logistics, marketplaces, or mobility software



What You’ll Get


 - 

A critical role in a fast-scaling, multi-city product


 - 

Direct ownership over features used daily across Europe and beyond


 - 

Access to real-world rider and driver data for insight and experimentation


 - 

Weekly face time with product leadership and the exec team


 - 

Momentum
 - we ship fast, test hard, and iterate with purpose



Senior Product Owner

Job description
Do you want to work for Malta&rsquo;s leading mobility provider? eCabs is looking for partner drivers to complement its service offering.&nbsp;
WHY ECABS? 
A company set more than 10 years ago, with major tech and mobility ambitions. Go beyond just the basic app-ride hailing business, instead here at eCabs we have multiple booking channels, pre-bookings, operating at 24/7, guaranteeing a steady income for our partner drivers.
COMMISSION RATES
20%&nbsp;commission rate on ride-hailing trips
MAXIMUM FLEXIBILITY
No tracking devices, no branding requirements, limited car vehicles requirements,&nbsp;no exclusivity, no monthly fees, no scheduling commitments. It&rsquo;s all about giving partners all the flexibility they need to balance their work-life commitments.
SYSTEMS BUILT AROUND YOU
Easy to access partner portals. Completed rides, commissions, assigned vehicles, historical invoices, balance reports, etc. &ndash; all at the click of a button.
LET OUR APP LEAD YOU
Just go online and start accepting trips. Through our proprietary custom build partner app, drivers get turn-by-turn directions, suggestions to help you generate more income, and support.
FLEET TEAMS
Build your own team by onboarding to your own account other drivers.
GENERATE INCOME ON YOUR TERMS
The more you drive, the more money you can make. When demand is higher than normal, eCabs dynamic commission rates come into play, further incentivising partner drivers

Job Requirements
eCabs Partner Drivers Requirements:&nbsp;
<ul>
<li>
Maltese Residence&nbsp;Card
</li>
<li>
EU Driving License
</li>
<li>
Transport Malta Drivers&rsquo; TAG
</li>
<li>
VAT Certificate
</li>
<li>
TM Operators License
</li>
<li>
Vehicle logbook
</li>
</ul>


Job description

Do you want to work for Malta’s leading mobility provider? eCabs is looking for partner drivers to complement its service offering.


WHY ECABS? 

A company set more than 10 years ago, with major tech and mobility ambitions. Go beyond just the basic app-ride hailing business, instead here at eCabs we have multiple booking channels, pre-bookings, operating at 24/7, guaranteeing a steady income for our partner drivers.

COMMISSION RATES

20%
commission rate on ride-hailing trips

MAXIMUM FLEXIBILITY

No tracking devices, no branding requirements, limited car vehicles requirements,
no exclusivity, no monthly fees, no scheduling commitments. It’s all about giving partners all the flexibility they need to balance their work-life commitments.

SYSTEMS BUILT AROUND YOU

Easy to access partner portals. Completed rides, commissions, assigned vehicles, historical invoices, balance reports, etc. – all at the click of a button.

LET OUR APP LEAD YOU

Just go online and start accepting trips. Through our proprietary custom build partner app, drivers get turn-by-turn directions, suggestions to help you generate more income, and support.

FLEET TEAMS

Build your own team by onboarding to your own account other drivers.

GENERATE INCOME ON YOUR TERMS

The more you drive, the more money you can make. When demand is higher than normal, eCabs dynamic commission rates come into play, further incentivising partner drivers



Job Requirements

eCabs Partner Drivers Requirements:



 - 

Maltese Residence
Card


 - 

EU Driving License


 - 

Transport Malta Drivers’ TAG


 - 

VAT Certificate


 - 

TM Operators License


 - 

Vehicle logbook



Partner Sub-drivers

Become a Full-Time Employed Driver.
Join Malta&rsquo;s leading ride-hailing company as a full-time driver and enjoy the stability, benefits, and respect that come with being an employee &mdash; not just a freelancer. We don&rsquo;t just give you rides, we offer you a career. 
WHAT YOU GET:
<ul>
<li>Fixed salary + paid leave (no fare commission)</li>
<li>Real employment contract (no gig uncertainty)</li>
<li>Full training (if you are new to the industry) </li>
</ul>
WHAT YOU&rsquo;LL DO:
<ul>
<li>Drive eCabs company vehicles safely and professionally around Malta</li>
<li>Pick up passengers on time at scheduled locations using the eCabs platform</li>
<li>Offer friendly support to passengers, including help with luggage when needed</li>
<li>Follow transport regulations and ensure passengers feel safe and respected</li>
<li>Represent eCabs proudly as part of a trusted and reliable team </li>
</ul>
WHAT YOU&rsquo;LL BRING:
<ul>
<li>A valid&nbsp;TM TAG (or willingness to obtain: we guide you through it)</li>
<li>A valid&nbsp;EU or Maltese Category B driving license</li>
<li>Strong communication skills and a naturally helpful attitude</li>
<li>The ability to provide excellent customer service</li>
<li>The ability to drive smart and take initiative &mdash; even during busy hours </li>
</ul>
Life at eCabs
<ul>
<li>We foster a culture that allows you the freedom to grow personally and professionally.</li>
</ul>


Become a Full-Time Employed Driver.

Join Malta’s leading ride-hailing company as a full-time driver and enjoy the stability, benefits, and respect that come with being an employee — not just a freelancer. We don’t just give you rides, we offer you a career.



WHAT YOU GET:


 - Fixed salary + paid leave (no fare commission)

 - Real employment contract (no gig uncertainty)

 - Full training (if you are new to the industry)




WHAT YOU’LL DO:


 - Drive eCabs company vehicles safely and professionally around Malta

 - Pick up passengers on time at scheduled locations using the eCabs platform

 - Offer friendly support to passengers, including help with luggage when needed

 - Follow transport regulations and ensure passengers feel safe and respected

 - Represent eCabs proudly as part of a trusted and reliable team




WHAT YOU’LL BRING:


 - A valid
TM TAG (or willingness to obtain: we guide you through it)

 - A valid
EU or Maltese Category B driving license

 - Strong communication skills and a naturally helpful attitude

 - The ability to provide excellent customer service

 - The ability to drive smart and take initiative — even during busy hours




Life at eCabs


 - We foster a culture that allows you the freedom to grow personally and professionally.


Malta Fleet Driver - Full Time

Latest jobs

Job description
Do you want to work for Malta&rsquo;s leading mobility provider? eCabs is looking for partner drivers to complement its service offering.&nbsp;
WHY ECABS?
A company set more than 10 years ago, with major tech and mobility ambitions. Go beyond just the basic app-ride hailing business, instead here at eCabs we have multiple booking channels, pre-bookings, operating at 24/7, guaranteeing a steady income for our partner drivers.
COMMISSION RATE
20%&nbsp;commission rate on ride-hailing trips in Malta and Gozo.
MAXIMUM FLEXIBILITY
No tracking devices, no branding requirements, limited car vehicles requirements,&nbsp;no exclusivity, no monthly fees, no scheduling commitments. It&rsquo;s all about giving partners all the flexibility they need to balance their work-life commitments.
SYSTEMS BUILT AROUND YOU
Easy to access partner portals. Completed rides, commissions, assigned vehicles, historical invoices, balance reports, etc. &ndash; all at the click of a button.
LET OUR APP LEAD YOU
Just go online and start accepting trips. Through our proprietary custom build partner app, drivers get turn-by-turn directions, suggestions to help you generate more income, and support.
FLEET TEAMS
Build your own team by onboarding to your own account other drivers.
GENERATE INCOME ON YOUR TERMS
The more you drive, the more money you can make. When demand is higher than normal, eCabs dynamic commission rates come into play, further incentivising partner drivers
Job Requirements
eCabs Partner Drivers Requirements:&nbsp;
<ul>
<li>
Maltese Residence&nbsp;Card
</li>
<li>
EU Driving License
</li>
<li>
Transport Malta Drivers&rsquo; TAG
</li>
<li>
VAT Certificate
</li>
<li>
TM Operators License
</li>
<li>
Vehicle logbook
</li>
</ul>


Job description

Do you want to work for Malta’s leading mobility provider? eCabs is looking for partner drivers to complement its service offering.


WHY ECABS?

A company set more than 10 years ago, with major tech and mobility ambitions. Go beyond just the basic app-ride hailing business, instead here at eCabs we have multiple booking channels, pre-bookings, operating at 24/7, guaranteeing a steady income for our partner drivers.

COMMISSION RATE

20%
commission rate on ride-hailing trips in Malta and Gozo.

MAXIMUM FLEXIBILITY

No tracking devices, no branding requirements, limited car vehicles requirements,
no exclusivity, no monthly fees, no scheduling commitments. It’s all about giving partners all the flexibility they need to balance their work-life commitments.

SYSTEMS BUILT AROUND YOU

Easy to access partner portals. Completed rides, commissions, assigned vehicles, historical invoices, balance reports, etc. – all at the click of a button.

LET OUR APP LEAD YOU

Just go online and start accepting trips. Through our proprietary custom build partner app, drivers get turn-by-turn directions, suggestions to help you generate more income, and support.

FLEET TEAMS

Build your own team by onboarding to your own account other drivers.

GENERATE INCOME ON YOUR TERMS

The more you drive, the more money you can make. When demand is higher than normal, eCabs dynamic commission rates come into play, further incentivising partner drivers

Job Requirements

eCabs Partner Drivers Requirements:



 - 

Maltese Residence
Card


 - 

EU Driving License


 - 

Transport Malta Drivers’ TAG


 - 

VAT Certificate


 - 

TM Operators License


 - 

Vehicle logbook



Partner Fleet Owners

<ul>
<li>
Conduct basic car servicing, including the disassembly and assembly of other parts of the vehicle.
</li>
</ul>
<ul>
<li>
Identify and diagnose mechanical problems and electrical faults, often by using computerized diagnostic equipment.
</li>
<li>
Test parts and systems to ensure that they are in adequate working order.
</li>
<li>
Perform basic care and maintenance, including changing oil, giving tune-ups, checking fluid levels, and rotating tires, aiming to improve vehicle functionality and longevity.
</li>
<li>
Repair or replace broken or dysfunctional parts, such as brake pads and wheel bearings, and fix issues.
</li>
<li>
Use testing equipment to ensure that repairs and maintenance are effective.
</li>
<li>
Maintain equipment and tools in good working condition.
</li>
</ul>
Job requirements
<ul>
<li>
Clean Criminal Conduct&nbsp;
</li>
<li>
Able to communicate effectively in the English language.
</li>
<li>
Able to work on shift basis 24 hours, 7 days a week
</li>
<li>
Strong problem solving and trouble shooting skills.
</li>
<li>
Working knowledge of vehicle diagnostic systems and methods.
</li>
<li>
Ability to handle various tools and heavy equipment.
</li>
<li>
Willingness to observe all safety precautions for protections against accidents, dangerous fluids, chemicals etc.
</li>
<li>
Excellent knowledge of mechanical, electrical and electronic components of vehicles.
</li>
<li>
Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests.
</li>
<li>
Possess an eye for detail and ability to work under pressure.
</li>
<li>
Self-motivated with the ability to work in a fast-paced environment.
</li>
<li>
Possession of automotive related certifications will be an asset
</li>
</ul>



 - 

Conduct basic car servicing, including the disassembly and assembly of other parts of the vehicle.




 - 

Identify and diagnose mechanical problems and electrical faults, often by using computerized diagnostic equipment.


 - 

Test parts and systems to ensure that they are in adequate working order.


 - 

Perform basic care and maintenance, including changing oil, giving tune-ups, checking fluid levels, and rotating tires, aiming to improve vehicle functionality and longevity.


 - 

Repair or replace broken or dysfunctional parts, such as brake pads and wheel bearings, and fix issues.


 - 

Use testing equipment to ensure that repairs and maintenance are effective.


 - 

Maintain equipment and tools in good working condition.



Job requirements


 - 

Clean Criminal Conduct



 - 

Able to communicate effectively in the English language.


 - 

Able to work on shift basis 24 hours, 7 days a week


 - 

Strong problem solving and trouble shooting skills.


 - 

Working knowledge of vehicle diagnostic systems and methods.


 - 

Ability to handle various tools and heavy equipment.


 - 

Willingness to observe all safety precautions for protections against accidents, dangerous fluids, chemicals etc.


 - 

Excellent knowledge of mechanical, electrical and electronic components of vehicles.


 - 

Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests.


 - 

Possess an eye for detail and ability to work under pressure.


 - 

Self-motivated with the ability to work in a fast-paced environment.


 - 

Possession of automotive related certifications will be an asset



Fleet Maintenance

Who you are:
As a result of its growth, eCabs is looking for&nbsp;Minibus&nbsp;Drivers&nbsp;to further sustain its operations, driving minibus vehicles used for the transportation of customers. 
What you&rsquo;ll do:
<ul>
<li>
Drive assigned&nbsp;minibus vehicles.
</li>
<li>
Pick up customers at&nbsp;prearranged locations&nbsp;as requested in a timely manner.
</li>
<li>
Provide passengers with&nbsp;assistance entering and exiting vehicles&nbsp;and help them with any&nbsp;luggage.
</li>
<li>
Adhere to&nbsp;regulations&nbsp;governing the ride-hailing industry and ensure that passengers abide by safety regulations. 
</li>
</ul>
What you&rsquo;ll bring:
<ul>
<li>
Transport Malta&nbsp;PTV&nbsp;TAG.
</li>
<li>
Malta/EU License B and D/D1&nbsp;holder.
</li>
<li>
Great&nbsp;communication&nbsp;skills.
</li>
<li>
Passion for meeting&nbsp;new&nbsp;&amp;&nbsp;interesting&nbsp;people.
</li>
<li>
Uses own initiative and can&nbsp;work independently. 
</li>
</ul>
Life at eCabs
We foster a culture that allows you the freedom to grow personally and professionally.


Who you are:

As a result of its growth, eCabs is looking for
Minibus
Drivers
to further sustain its operations, driving minibus vehicles used for the transportation of customers.



What you’ll do:


 - 

Drive assigned
minibus vehicles.


 - 

Pick up customers at
prearranged locations
as requested in a timely manner.


 - 

Provide passengers with
assistance entering and exiting vehicles
and help them with any
luggage.


 - 

Adhere to
regulations
governing the ride-hailing industry and ensure that passengers abide by safety regulations.





What you’ll bring:


 - 

Transport Malta
PTV
TAG.


 - 

Malta/EU License B and D/D1
holder.


 - 

Great
communication
skills.


 - 

Passion for meeting
new
&amp;
interesting
people.


 - 

Uses own initiative and can
work independently.





Life at eCabs

We foster a culture that allows you the freedom to grow personally and professionally.

Malta Fleet - Minibus Driver

eCabs is looking for a&nbsp;Human Resources Executive to join its Human Capital team. The selected individual will be responsible for leading the administration of Human Resources policies, programs and initiatives. This position provides front-line support in the areas of recruitment, onboarding, training, and internal/external communications with both employees and contractors.


eCabs is looking for a
Human Resources Executive to join its Human Capital team. The selected individual will be responsible for leading the administration of Human Resources policies, programs and initiatives. This position provides front-line support in the areas of recruitment, onboarding, training, and internal/external communications with both employees and contractors.

Human Resources Executive

Who you are:
You&rsquo;re a&nbsp;great communicator&nbsp;who is professional, empathetic, responsible and who exudes a positive attitude! As a front-line-employee, the&nbsp;Customer Support Associate&nbsp;role is extremely important for improving the eCabs customer&rsquo;s journey and overall satisfaction.

What you&rsquo;ll do:
<ul>
<li>
Answer&nbsp;incoming calls, resolving queries at first point of contact whenever possible.
</li>
<li>
Respond to&nbsp;customer emails and social media messages.
</li>
<li>
Attend to&nbsp;face-to-face customer queries&nbsp;at eCabs head office.
</li>
<li>
Support internal departments with&nbsp;bookings and queries.
</li>
<li>
Build and develop&nbsp;strong customer relations,&nbsp;and accurately and efficiently place customer bookings through eCabs CRM.
</li>
<li>
Upsell&nbsp;where possible, by identifying opportunities to provide product information to customers.
</li>
<li>
Identify and escalate issues to Team Leaders, contributing to the ongoing development and&nbsp;improvement of the eCabs customer experience.
</li>
<li>
Take initiative and notify management of any&nbsp;trends or issues in customer queries.
</li>
<li>
Contribute towards the successful achievement of&nbsp;customer service KPIs, as well as own individual productivity and customer service targets. 
</li>
</ul>
Job requirements
What you&rsquo;ll bring:
<ul>
<li>
Strong&nbsp;interpersonal skills, with the ability to handle situations which require understanding, responsiveness and maturity.
</li>
<li>
Excellent&nbsp;phone etiquette.Great&nbsp;organisational skills. The ability to&nbsp;prioritise multiple tasks&nbsp;effectively and in a flexible manner in order to accommodate last-minute requests.
</li>
<li>
Willingness to align personal performance with the&nbsp;Contact Centre&rsquo;s objectives.
</li>
<li>
Strong&nbsp;written and verbal communication skills.
</li>
<li>
Excellent&nbsp;computer skills&nbsp;(experience with Word, Excel and Outlook).
</li>
<li>
Methodical approach with the&nbsp;ability to work under pressure.
</li>
<li>
Very importantly &ndash; a&nbsp;&lsquo;can do&rsquo; attitude.
</li>
</ul>


Who you are:

You’re a
great communicator
who is professional, empathetic, responsible and who exudes a positive attitude! As a front-line-employee, the
Customer Support Associate
role is extremely important for improving the eCabs customer’s journey and overall satisfaction.



What you’ll do:


 - 

Answer
incoming calls, resolving queries at first point of contact whenever possible.


 - 

Respond to
customer emails and social media messages.


 - 

Attend to
face-to-face customer queries
at eCabs head office.


 - 

Support internal departments with
bookings and queries.


 - 

Build and develop
strong customer relations,
and accurately and efficiently place customer bookings through eCabs CRM.


 - 

Upsell
where possible, by identifying opportunities to provide product information to customers.


 - 

Identify and escalate issues to Team Leaders, contributing to the ongoing development and
improvement of the eCabs customer experience.


 - 

Take initiative and notify management of any
trends or issues in customer queries.


 - 

Contribute towards the successful achievement of
customer service KPIs, as well as own individual productivity and customer service targets.





Job requirements

What you’ll bring:


 - 

Strong
interpersonal skills, with the ability to handle situations which require understanding, responsiveness and maturity.


 - 

Excellent
phone etiquette.Great
organisational skills. The ability to
prioritise multiple tasks
effectively and in a flexible manner in order to accommodate last-minute requests.


 - 

Willingness to align personal performance with the
Contact Centre’s objectives.


 - 

Strong
written and verbal communication skills.


 - 

Excellent
computer skills
(experience with Word, Excel and Outlook).


 - 

Methodical approach with the
ability to work under pressure.


 - 

Very importantly – a
‘can do’ attitude.

