Training and Service Standards Manager

Lifestyle Group is a sister company of db Group, Malta’s leading hospitality and leisure operator. We proudly manage some of the island’s most popular and diverse restaurant brands, including Aki, Amami, Amami Food Bar, Blu Beach, Colette, Loa, Nine Lives, Manta, Tora, and Westreme.

Our portfolio features a wide variety of cuisines and unique dining experiences, all driven by a strong commitment to quality, innovation, and exceptional guest service.

We are currently looking a Training and Service Standards Manager to join our team.

Why Join Lifestyle Group?

We believe that great people make all the difference. We’re proud to offer a dynamic and supportive work environment where your contributions are valued and your professional growth is a priority.

Here’s what you can look forward to:

• 🏥 Private health insurance
• 💳 Exclusive discount card valid across our restaurants, outlets, and partner brands (including Hard Rock, Starbucks, and more)
• 🚀 Training and development opportunities to grow your career
• 🎉 Team events and employee recognition initiatives
• 🔄 Opportunities for internal mobility across our hotels, restaurants, and retail concepts

The Job:

• Design, deliver, and manage brand-specific training programs across all employee levels.
• Develop and implement an annual training plan aligned with business needs and performance goals.
• Monitor and report on training effectiveness through evaluations, feedback, and performance metrics.
• Coordinate and deliver training in key areas such as Guest Experience, Health & Safety, Leadership, and Train the Trainer.
• Support operational teams with on-the-job coaching and re-training based on observations and guest feedback.
• Manage induction programs and ensure consistent onboarding across departments.
• Maintain accurate training records and manage all administrative aspects of training delivery.
• Collaborate with HR and department heads to identify learning needs and assist in recruitment and development.
• Monitor L&D trends and recommend innovative methods or external resources when relevant.
• Control the training budget and ensure cost-effective delivery of programs.
• Promote a culture of continuous learning and development within the organisation.

Job Requirements

• 3 years of working experience in high-end restaurants
• Good understanding of how the role contributes to the success of the restaurant
• Willingness to work on a shift basis, including weekends and public holidays
• Verbal and written communication skills in English (knowledge of another European language is an asset)
• Relevant qualifications related to the role
• Conformity to grooming standards
• Good time management skills
• Leadership skills
• Skills Pass: www.skillspass.org.mt

To Apply:

Be part of Malta’s most respected hospitality brand and contribute to an environment where quality and teamwork come first. Click the "Apply for this Job" button and submit your CV.

We look forward to hearing from you!