Fgura Branch Operations Coordinator
About the company
Established over 30 years ago as Fexco Malta, Fexserv Financial Services Ltd is today considered to be at the forefront in the foreign exchange business. Headquartered in San Gwann and operating from a branch network of offices situated in Valletta, St Julians, Fgura, Mosta, Bugibba, and Victoria Gozo, Fexserv offers a wide range of foreign exchange, payment, and money transfer services. Fexserv is also the sole appointed agent for the Western Union branded money transfer services in Malta. Fexserv Financial Services Ltd is a financial and payments institution authorised to carry on its business by the MFSA. Fexserv offers a wide range of financial services including travel money, SWIFT transfers, cash for foreign cheques, cash to card solutions, Western Union money transfers, One4all Gift Vouchers, and Ding International Mobile top-ups.
About the Job
We are looking for a detail-oriented, customer-focused and highly organised individual to join our team as a Fgura Branch Operations Coordinator on a full-time basis.
The successful candidate will have the primary responsibility for supporting and coordinating the day-to-day operational requirements of the Fgura Branch, while also assisting with front-line foreign exchange activities and ensuring that the branch operates efficiently, professionally and in line with company procedures and standards.
- Support and coordinate the day-to-day operational requirements of the Fgura Branch, ensuring the smooth and efficient running of daily activities;
- Act as a key point of coordination between branch staff, management and other internal departments on operational matters;
- Assist in organising daily branch requirements, identifying operational issues and ensuring that any necessary follow-up action is taken promptly;
- Ensure that all foreign exchange and other authorised transactions are completed in a timely and efficient manner and to a high standard of accuracy;
- Open and close the branch as required and ensure that all prescribed opening, closing, security and operational checks are properly completed;
- Support the maintenance of high standards of branch presentation, cleanliness, organisation and general upkeep;
- Ensure adherence to company procedures, compliance requirements, internal controls and health and safety standards;
- Provide support and information to customers over the counter, maintaining a professional and customer-focused approach at all times;
- Address customer enquiries and assist in resolving issues promptly, ensuring a seamless and positive customer experience;
- Maintain and manage cash floats, including balancing and reconciliation procedures and preparation of the daily End of Day documentation;
- Assist with the monitoring and coordination of cash and foreign currency requirements to support the branch's daily operational needs;
- Perform general administrative duties including filing, maintaining records, generating reports and handling correspondence;
- Assist management with the implementation and monitoring of operational procedures, controls and service standards at branch level;
- Support and guide other branch employees where required to ensure consistency in operational standards and customer service;
- Promptly escalate any operational, cash, compliance, security or customer-related issues requiring management attention;
- Carry out any other reasonable duties associated with the effective and professional operation of the branch.
- Fluency in both Maltese and English, verbal and written; additional languages will be considered an asset;
- Excellent communication, interpersonal and customer service skills, with an outgoing and pleasant personality;
- Strong organisational and coordination skills;
- Strong numerical ability and excellent attention to detail;
- Ability to take responsibility and work effectively on one's own initiative;
- Ability to work accurately in a fast-paced environment and manage multiple priorities simultaneously;
- Smart appearance, reliability and punctuality;
- A positive, proactive and hands-on approach to work;
- Good working knowledge of basic computer applications and the ability to use point-of-sale and other operational systems;
- A high level of integrity, discretion and professionalism when handling cash, sensitive financial information and customer data;
- Ability to work effectively as part of a team and contribute towards maintaining consistently high branch standards.
Maltese
English
