Assistant Credit Controller
The job requires the candidate to handle the collection of finances and be responsible for the management of debt recovery which also involves assisting the Credit Control and Operations Manager in undertaking legal action in the case of non-payment by the debtor. This role requires building and maintaining strong relationships with clients to ensure the smooth running of accounts.
Duties and Responsibilities
Take a proactive role in managing and collecting debts of company debtors as directed by the Credit
Control and Operations Manager.
Ensure timely payments of debts and chase any overdue invoices.
Respond to relevant clients’ enquiries.
Assist in the processing and reconciliation of payments received.
Prepare clients’ statements.
Monitor debtor balances to ensure a reduction in debtors.
Ensure credit and collection policies and procedures are adhered to.
Maintain strong relationships with all clients as well as internal staff members especially the sales
teams.
Help on resolving all issues raised both internally and externally, around outstanding payments.
Provide relevant information to internal departments.
Adhere to Health and Safety regulations and Company policies.
Carry out any additional duties assigned from time to time.
Skills
Strong analytical skills and attention to detail
Good business acumen for problem solving
Confidence to deal with a range of stakeholders
Excellent time management skills and ability to prioritise a demanding workload
Strong communication skills, orally and verbally
Understanding of the legal complexities of loans, payments, interest rates, etc
Competence in Microsoft Office products and other related software programs
Calm, confident manner to handle potentially uncomfortable conversations
Ability to hold personal client information in the strictest confidentiality
Knowledge
Customer and Personal Service — Knowledge of principles and processes for providing customer and
personal services. This includes customer needs assessment, meeting quality standards for services,
and evaluation of customer satisfaction
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing,
Excel, managing files and records, and other office procedures.
English and Maltese Language — Knowledge of the structure and content of the English and Maltese
language including the meaning and spelling of words, rules of composition, and grammar.
Job Requirements and Qualifications
O Level standard of education
Maltese
English
